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      Service Management in Healthcare Technology

      IT Service Management

      ITSM is at the heart of enterprise modernisation. With the increasing availability of software-enabled services, IT service teams can deliver value faster to employees and teams across the enterprise.

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      Respond quickly to service requests

       

      Service requests exist in every sector. But when it comes to services related to the health sector, service quality and transparency are of particular importance. 
      Whether it's IT services, facility management or maintenance. With Jira Service Management, you can easily receive requests and give your agents the right context and information to handle service requests as quickly as possible and to the full satisfaction of your customers.

      Classify and order service requests quickly

       

      There are service requests that need to be answered quickly, others can wait. This decision should be made based on defined criteria and not left to chance. When health-related systems are involved, a clean classification of the urgency and importance of service requests is particularly essential. With Jira Service Management in combination with STAGIL Assets, you can define your notification schemes according to the criteria that are relevant to your organisation.

      Our Services:

       

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      Consulting

      We are happy to advise you in detail and personally regarding the Atlassian products and our services around Atlassian.

      Consulting
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      Configuration

      Talk to our experienced consultants who analyze potential and agree with an optimization plan.

      Configuration
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      Support

      No matter if you are new to the Atlassian Suite or just need a hand with a certain topic – we are glad to help.

      Support
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      Development

      Do you need special functions that are not covered by any existing app? We develop your own apps individually adapted to your needs.

      Development
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      Hosting

      We are helping you to reach the availability that you need by offering several different service level categories with up to 99.9% availability.

      Hosting
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      Trainings

      Teams of up to 8 can schedule private sessions, either online, or we’ll come to your site and deliver Team (Onsite) classes. 

      Trainings
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      Licenses

      We offer attractive package benefits and advise on advantageous options for buying or extending Atlassian licenses.

      Licenses
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      Optimization

      We stabilize your atlassian systems and make sure they always run perfectly!

      Optimization

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      Competences:

      Atlassian Licenses, App Licenses, Consulting

      We help you with App Licenses, configuration and consulting