[Business Processes],
[Enterprise Service Management],
[Reports & Dashboards],
[Jira Service Management],
[Development],
[IT Service Management & CMDB],
[Knowledge & Information],
[Artificial Intelligence],
[Service Teams],
[Apps for Jira],
[Apps for Confluence]
This whitepaper explores the concept of high-velocity IT service management (ITSM) and its importance in modern business. It highlights the shift from traditional ITSM approaches to agile, collaborative, and fast-paced methodologies. By focusing on speed to value, team empowerment, high-leverage experiences, and cultural values, organizations can achieve faster time to value, better visibility into work processes, and smoother collaboration between development and operations teams. The paper introduces Jira Service Management as a solution that embodies these principles, offering modern incident management, change management, and intuitive service experiences to help businesses thrive in the digital era.