In this session, we'll delve into the various ways Jira Service Management can be utilized to construct innovative and tailored business-specific workflows and processes that extend beyond the traditional confines of IT. We will engage in a comprehensive discussion on how the concept of an “asset” encompasses much more than just the typical hardware like laptops, monitors, and keyboards, broadening to include a wide array of resources and tools essential for business operations. Additionally, we will uncover how implementing the right intake process can significantly enhance efficiency by streamlining operations, reducing bottlenecks, and ensuring a smoother workflow across different departments.