The "Managing Jira Service Projects (Cloud)" training provides a thorough introduction to setting up and managing a service desk with Jira Service Management. Participants will gain important configuration knowledge and skills, including setting up the customer portal, creating queues and SLAs, and linking to the knowledge base. The course is aimed at administrators and project managers and includes practical exercises and best practices for effective service desk management. The "Jira Administration Part 1 (Cloud)" training or equivalent experience is required. The course lasts seven hours and is offered online.
