🌟 Join catworkx for a live webinar on how to move from fragmented service delivery to more scalable operations.

Learn what to fix first when fragmented intake, unclear ownership, and limited visibility start to slow service delivery.

Prefer German? Join the German session: March 25 at 10:00 CET.

From Fragmented Service to Scalable Operations

🗓️ March 26, 2026 | ⏰  18:00 CET / 12:00 CDT
Language: English

About the session

Service demand is rising, but many teams still struggle with fragmented intake, unclear ownership, and limited visibility across service requests. As demand grows, service delivery becomes harder to control, performance becomes less consistent, and operational complexity increases.

This session is designed for organizations that want to improve service operations maturity, especially where service demand is growing faster than the current operating model can handle.

You’ll learn how to identify the most common failure patterns in service delivery and what operating model changes are needed to regain control and scale more effectively.

Whether you’re already in Cloud or still evolving your service model, this session focuses on what has to change operationally as demand keeps growing.

What you’ll take away

In this session, we’ll cover:

• The five predictable failure patterns. Fragmented intake, unclear ownership, low visibility, SLA slippage, and repeated work

• Why service operations become harder as demand grows

• The minimum operating model needed to scale

• The signs your current setup is no longer enough

• What a practical next step looks like

Who this webinar is for

Especially relevant if service requests arrive through multiple channels, ownership is unclear across teams, visibility is limited once work moves between queues, service demand is rising faster than the operating model can handle, or Jira Service Management is not yet fully established in your setup.

Meet the speaker

Martin Böhme - Practice Lead Service Management, catworkx

Successful service management aims not to create perfect services, but services that align with business objectives. By focusing on efficiency and scalability, businesses can maintain control over costs and user experience even as their operations grow.

Martin guides organizations in adopting the ITIL framework using Jira Service Management. He focuses on process improvement and organizational change management, providing expert guidance and acting as a trusted advisor for customers.

For Martin, the true measure of ITIL’s success is not its implementation, but the value it creates for both the business and its customers.

👇 Ready to improve service operations?

Register for the webinar and get practical guidance on what to fix first.

You’ll leave with:

• a clearer view of where service delivery starts to break

• a practical framework for improving control and scalability

• a next-step path you can apply in your own environment