Team ’26 roundup: What’s new in Service Collection
Straight from Team ’26: see how Atlassian Service Collection replaces fragmented legacy tools with one unified, AI-powered service platform, and what that means for your service operations. 45 minutes, shown live.
Details:
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23 June 2026
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11:00 CEST / 11:00 PDT
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English
Same content in both sessions; pick the time that works for you.
Can’t make it live? Register anyway, you’ll get the on-demand recording after the session.
Why attend?
Join Atlassian’s product experts for an inside look at the Service Collection innovations announced at Team ’26 in Anaheim.
Through real-world use cases, you’ll see the new capabilities in action and how AI, automation, and connected service data are changing how organizations support employees, manage assets, respond to incidents, and engage customers.
Key takeaways
✔️ Proactive employee support with Rovo Service - an AI teammate that uses context about users, devices, and services to resolve requests faster.
✔️ AI-native Incident Command & Prevention Centers - detect, investigate, and mitigate incidents before they become major disruptions.
✔️ Hardware Asset Management (HAM) - replace spreadsheets with AI-driven inventory tracking and lifecycle management.
✔️ Omnichannel Customer Service Management - native voice AI, WhatsApp, and SMS support on every customer touchpoint.
✔️ Teamwork Graph & Rovo agents - context, automation, and intelligence in every service interaction.
Meet the speakers
Ken Connally
Head of Technical Product Marketing, Atlassian
Recognized ITSM expert helping organizations benefit from modern service management powered by Jira Service Management and AI.
Rick Lefort
Principal Technical Product Marketer, Atlassian
20+ years of experience across ITSM, ESM, and IT operations, helping enterprises modernize service delivery and resilience.
Who should attend?
IT & service management leaders - IT operations & incident response teams - IT asset managers - Customer service & support leaders
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Make Service Collection deliver for your business
Whatever your starting point -AI adoption, cloud value realization, or operational excellence- catworkx turns Atlassian capabilities into measurable business value for your organization, across EMEA and AMER. Talk to our JSM experts
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See what's next for intelligent service!
45 minutes of practical insights and the latest from Team ’26, shown live, not on slides.