ON-DEMAND · 45 MIN · ATLASSIAN + CATWORKX
Team ‘26 roundup:
What’s new in Service Collection
Straight from Team ’26: see how Atlassian Service Collection replaces fragmented legacy tools with one unified, AI-powered service platform, and what that means for your service operations.
Best for IT & service management leaders - IT operations & incident response teams - IT asset managers - Customer service & support leaders
Key takeaways
✔️ Proactive employee support with Rovo Service - an AI teammate that uses context about users, devices, and services to resolve requests faster.
✔️ AI-native Incident Command & Prevention Centers - detect, investigate, and mitigate incidents before they become major disruptions.
✔️ Hardware Asset Management (HAM) - replace spreadsheets with AI-driven inventory tracking and lifecycle management.
✔️ Omnichannel Customer Service Management - native voice AI, WhatsApp, and SMS support on every customer touchpoint.
✔️ Teamwork Graph & Rovo agents - context, automation, and intelligence in every service interaction.
Who's in the room?
Ken Connally
Head of Technical Product Marketing, Atlassian
Recognized ITSM expert helping organizations benefit from modern service management powered by Jira Service Management and AI.
Rick Lefort
Principal Technical Product Marketer, Atlassian
20+ years of experience across ITSM, ESM, and IT operations, helping enterprises modernize service delivery and resilience.
NEXT STEP · FREE INITIAL CONSULTATION
Before you switch, know where you stand
Get a tailored ITSM Maturity Assessment from catworkx — 2024-25 Atlassian HVSM Solution Partner of the Year. Where you are today against ITIL, the gaps, and what to fix first.
✔️ Benchmarked vs ITIL ✔️ Tailored report ✔️ Prioritized roadmap
Keep Going