[IT Service Management], [Jira Service Management], [Service Management], [Atlassian], [team25 Anaheim], [highlight]
We’re thrilled to announce that catworkx has been named Atlassian Partner of the Year 2024–2025: High Velocity Service Management Solutions.
This recognition from Atlassian honors our contributions throughout the year, driving innovation, customer success, and scalable ITSM solutions built on the Atlassian platform.
Service Management is evolving fast, and so are the expectations of teams across IT, Operations, and the business.
At catworkx, we help organizations move beyond ticketing and into a fully connected System of Work. With Jira Service Management, Assets, and integrated Marketplace apps, we design solutions that:
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Empower enterprise-wide collaboration
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Accelerate service delivery
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Improve visibility and data-driven decisions
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Offer intuitive service experiences for all users
This award validates our commitment to helping organizations transform how they deliver, scale, and support services across every team.
Built for customer success
This recognition belongs to our customers just as much as our team. It reflects the trust you place in us and the shared goals we work toward every day.
Service teams are under more pressure than ever to be responsive, agile, and aligned with business outcomes. At catworkx, we believe great service management goes beyond tooling, it’s about architecting systems that drive performance across your entire organization.
With our approach, customers achieve:
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Faster time-to-value for ITSM rollouts
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Seamless cloud migration and platform integration
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Smarter automation and knowledge sharing
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Real business impact, from service desk to C-level
We’ve helped organizations reduce incident response time, increase visibility, and drive proactive service improvements using Jira Service Management, Confluence, Opsgenie, Insight, and more.
Whether you’re scaling your Jira Service Management setup, looking to align ITSM with DevOps, or exploring cloud-based service operations, we’re here to support your mission.
A look behind the mission
One of the projects we’re most proud of this year involved helping an international customer modernize their service architecture.
Working closely with their teams, we:
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Designed a modern CMDB using Atlassian Assets, based on the OBASHI model, to visualize service dependencies and asset relationships
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Improved visibility and incident response times across teams
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Delivered a license-free, always-updated Service Catalog by integrating our app, Teamworkx Issue Publisher, to publish service data directly to Confluence
The result?
A streamlined experience for users, smarter decision-making for IT, and improved adoption of self-service, all within the Atlassian ecosystem.
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Director ICT, Global Manufacturing Company
"Before partnering with catworkx, our ITSM processes lacked visibility and efficiency. With Jira Service Management, Assets, and the innovative integration of Teamworkx Issue Publisher, we transformed our service delivery."
Let's build what’s next: together
We’re more motivated than ever to continue building high-impact solutions that scale. If you're looking to:
- Improve service visibility and adoption
- Connect all teams into a shared system
- Align people, processes, and tools in one unified service management system
A word from the crew
To our customers, partners, Atlassian colleagues, and the entire catworkx + TIMETOACT GROUP crew:
This award is yours too.
Let’s keep building the future of service management, together.
Official Announcement from Atlassian
Atlassian announced during Team '25 in Anaheim that catworkx has been named a winner of the Atlassian Partner of the Year 2024 - 2025 in the High Velocity Service Management Solution category:
Atlassian Names catworkx as a Winner of the Atlassian Partner of the Year 2024 - 2025 High Velocity Service Management Solution Award
Atlassian announced today that catworkx has been named a winner of the Atlassian Partner of the Year 2024 - 2025 in the High Velocity Service Management Solution category. This award honors its exceptional contributions to Atlassian customers throughout 2024, showcasing its innovation, expertise, and dedication to delivering transformative solutions.
Selected from a global network of partners, catworkx was recognized for its ability to drive meaningful customer outcomes, develop groundbreaking solutions, and expand the impact of Atlassian products. catworkx's commitment to excellence and collaboration has played a key role in helping businesses worldwide achieve greater success with Atlassian’s tools.
“Our Partner of the Year winners represent the very best of our ecosystem—driving innovation, delivering cutting-edge solutions, and demonstrating an unwavering commitment to customer success,” said Bill Hustad, Head of Channel and GTM Ecosystems at Atlassian. “We are proud to celebrate their achievements and recognize the incredible impact they’ve made in helping customers unlock their full potential with Atlassian.”
This year, 32 partners from around the world were recognized in the Atlassian Partner of the Year program, reflecting the outstanding contributions of solution providers, technology innovators, and services experts within the Atlassian ecosystem.
