[IT Service Management], [Jira Service Management], [Incident management], [IT Service Management & CMDB], [team24]
As the leading solution for incident, change and problem management, Jira Service Management supports you in your ITSM workflow with transparency and speed at all levels. The powerful IT service management tool enables you to connect helpdesks, developers and other departments in your company. It offers maximum performance through a wide range of apps and integrations. Learn how Jira Service Management unites development teams, IT departments and business teams on a centralized, AI-powered platform to ensure outstanding service.
Discover new Atlassian Intelligence features, including AIOps capabilities, virtual agents in the help center, and numerous features that accelerate agent and administrator workflows.
What's new in Jira Service Management:
>> Introduction of products and authorizations forcustomer service
Create customized support experiences that are tailored to the needs of your customers. Capture details such as support level, product level, renewal date and custom field types to provide customized customer support.
>> Announcing the Early Access Program for Multiple Help Centers
Manage and control multiple Help Centers on your website. Each center retains its own brand identity and features individual home page customizations and specific announcements.
Why participate in this Early Access Program?
By participating in this EAP, you have a unique opportunity to influence the development and refinement of the JSM Help Center to better meet your organizational needs.
If you are interested in Atlassian's Early Access Program, you can register here: https: //earlyaccessprogram.atlassian.net/servicedesk/customer/portal/56/create/299
>> Easier project management with requirement type templates for teams
Creating new requirement types from scratch is a thing of the past! A library of over 50 templates is now available to you. Simply select a request type to preview the form and add it to your service project so you can edit it further if needed.
Source: https: //community.atlassian.com/t5/Jira-Service-Management-articles/Request-type-templates-are-now-available-for-team-managed/ba-p/2672968
>> Quick issue resolution with the "Incidents" tab in Jira Software
Developers can now review incident details and take action directly from Jira Software - speeding up incident response.
>>Easily integrate customers into organizations via email domains
Automatically assign new and existing customers to organizations in Jira Service Management based on their email domains with the new feature. Previously, administrators and agents had to manually decide which customers should be added to an organization. Thanks to this new feature, administrators can now set up rules based on email domains for each organization. As a result, new customers are automatically added to the appropriate organizations as soon as their accounts are created.
Source: https://community.atlassian.com/t5/Jira-Service-Management-articles/Managing-customers-and-organizations-on-Jira-Service-Management/ba-p/2677857#M4206%3F
>> UI updates for faster incident resolution
In the Jira Service Management Cloud, accessing alert, on-call and incident response features is now easier than ever. With reduced clicks and thoughtful UI changes, all operational work can be done seamlessly in Jira Service Management, so your teams can handle alerts and incidents faster, investigate and resolve them more efficiently.
