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Atlassian

Jira Service Management

Jira Service Management - Gestione dei servizi IT e assistenza clienti

Liberate tutto il potenziale dei team ad alta velocità con Jira Service Management. Consentite ai team di sviluppo, IT ops e business di collaborare ad alta velocità. Rispondete rapidamente ai cambiamenti e fornite un servizio di prima classe ai vostri clienti e dipendenti.

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From IT to HR and CSM: JSM Evolves at Atlassian Team '25

Atlassian continues to solidify its position as a leader in IT Service Management (ITSM), with Gartner recently naming Jira Service Management (JSM) a Leader in the 2023 Magic Quadrant. At Team '25, Atlassian showcased how it’s not only expanding what ...

Per saperne di più

Assistenza IT
Ingegneria
I dipendenti
Operazioni IT
Clienti

Assistenza IT

Assistenza IT

Supporto IT

Creare un service desk con facilità
Gestire tutte le richieste in un unico luogo
Automatizzate le interazioni di assistenza con l'intelligenza artificiale

PROVA ORA

Ingegneria

Ingegneria

Assistenza tecnica

Gestire il lavoro non pianificato
Gestire le richieste dei clienti
Collegare le richieste ai problemi di Jira

PROVA ORA

I dipendenti

I dipendenti

Assistenza ai dipendenti

Assicuratevi che chiunque possa ricevere aiuto rapidamente
Responsabilizzare i dipendenti con il self-service
Evita le richieste e risparmia tempo con un agente di servizio virtuale dotato di AI

PROVA ORA

Operazioni IT

Operazioni IT

Operazioni IT

Automatizzare le richieste di modifica
Distribuire con sicurezza
Rilevare, risolvere e prevenire gli incidenti con l'AI

PROVA ORA

Clienti

Clienti

Servizio clienti

Personalizzate il vostro centro assistenza
Automatizzare le attività ripetitive
Collegare le richieste ai problemi di Jira

PROVA ORA

ITSM

Gestite richieste, incidenti e modifiche per offrire un servizio eccellente alla velocità della luce.

Servizio clienti

Migliorare la qualità del servizio per i clienti esterni e velocizzarne l'erogazione.

Risorse umane

Semplificate la gestione delle assunzioni e dei licenziamenti e accelerate la risposta alle richieste dei dipendenti.

115 ore

risparmiate mensilmente per l'IT Ops*

15% di riduzione

nel tempo di risoluzione*

$2M risparmiati

grazie al ritiro delle soluzioni legacy*

"Our goal as the Collaborative Tool Solutions Team Schaeffler is to shape the collaboration of teams, projects and organisational units at Schaeffler with a future-oriented approach by using the Atlassian toolchain in conjunction with agile frameworks. With the support of catworkx, we are able to use our full potential as a team and develop innovative solutions for this goal."

Tina Weber
Product Owner – Collaborative Tool Solutions

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"Thanks to the customised ITSM solution from catworkx, we were able to optimise our service processes, reduce downtime and significantly increase the efficiency of our IT team. The professional advice and in-depth Atlassian expertise of catworkx have taken our IT service management to a new level."

Marc Hoffmüller
Digital Department Administrative Digitisation Service

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"A big praise for TIMETOACT for the flexibility and constructive solution finding, especially with regard to the change from data center to cloud."

Ulrich Ohlwein
Business Architect

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"catworkx was able to convince us with its services. The catworkx employees are competent, responsive to our requirements and responsive. The consulting, workshops and training provided by catworkx have supported us a lot in implementing specific tasks – for example, the connections to other systems."

Torsten Macht
System Engineer – Applications

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"It is extremely impressive how fit TIMETOACT is in terms of technical implementation. We had the feeling that we were very well looked after, as the consultants knew exactly what they were doing. We could rely on everything being built and implemented properly at all times."

Tina Wichmann
Team Lead Application Management

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"The Atlassian Suite is developing rapidly in the cloud, and in retrospect, the quick switch from our on-premises solution to the cloud was exactly the right decision. Today, we benefit from the high standards and flexibility that this modern environment offers us."

Reto Hossmann
Head Global ICT

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"catworkx actively approached us about the upcoming license renewal and determined our needs. An attractive offer was prepared in a very short time. Concerns and technical dependencies were resolved thanks to catworkx expertise. We are happy to have catworkx as a reliable partner at our side!"

Markus Wolf
Teamlead Client Infrastructure - IT

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"We have now mapped 95 percent of the requirements that we had implemented in the server world in the cloud. At the same time, a whole range of new features and functions are now available to us. For example, there is a corresponding replacement in the cloud for almost every on-prem application. There are no more server failures and troubleshooting has improved significantly."

Johannes Nazarov

Johannes Nazarov
Application Manager

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"It was very important to us that it was not only technically, but above all humanly, a good fit – because people do business, not machines. So our positive experiences in the past made it easy for us to rely on the experts at catworkx."

Slawomir Jelonek

Slawomir Jelonek
IT-Procurement

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"We have had very good experiences at JKU with the link between the Jira Service Desk service portal and the knowledge base – its efficient use pays off: the customer looks at the service portal during their search, enters their search term and immediately receives suitable articles from the knowledge base. Ideally, this will already answer their questions – if not, they can submit the request using a form."

Monika Straif
Head of the IT Service Desk

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"With our GDPR solution, we have consistently used Jira and Confluence in such a way that the two tools bring the greatest added value for the user in a simple way. With our experience, we were able to put together a solution within four weeks that can hold a candle to even large special solutions."

Oliver Groht
Co-Founder

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Troppe richieste, poca struttura? Ti aiuterò a creare un'esperienza fluida e scalabile senza sforzo!

Giovanni Bianco

Esperto Atlassian

Cosa c'è di nuovo in Jira Service Management

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Atlassian continues to solidify its position as a leader in IT Service Management (ITSM), with Gartner recently naming Jira Service Management (JSM) a Leader in the 2023 Magic Quadrant. At Team '25, Atlassian showcased how it’s not only expanding what service management means—but also reimagining ...

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Join Atlassian Webinar: The Total Economic Impact of JSM & AI

Introduction: Unlock ITSM Transformation with Atlassian and catworkx As an Atlassian Platinum Solution Partner, catworkx is pleased to offer you the opportunity to watch our on-demand webinar "The Total Economic Impact™ of Jira Service Management + AI webinar" on January 29th, 2025. In this ...