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      Why now is the time to re-think service management — Enter Service Collection

      [IT Service Management], [Enterprise Service Management], [Jira Service Management], [Service & Support Teams], [IT Service Management & CMDB], [Service Management], [Asset Management], [Service Teams], [Customer Service Management], [Service Collection]

      Supporting employees and customers has never been more complex. Organizations juggle — often separately — IT support, HR help desks, customer service, asset tracking, and countless tools that don’t talk to each other. That leads to costly under-utilized software, fragmented workflows, duplicated effort, and slow responses that frustrate both employees and customers.

      If that sounds familiar — you’re not alone.

      That’s where the Atlassian Service Collection comes in. Rather than asking teams to stitch together multiple platforms, Service Collection bundles everything into a single, cloud-native, AI-powered solution.

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      Introducing the Atlassian Service Collection — What's inside?

      Connect teams across the enterprise to deliver exceptional service experiences for employees and customers on a single platform.

      Atlassian Service Collection is a curated suite of apps designed to help teams deliver exceptional service experiences for both employees and customers within a unified, cloud-native System of Work. It includes:

       

      catbot transparent bg👉We also recommend going through our earlier post, where we introduced the Service Collection and answered the most common questions organizations had at the time.

       

      Explore the power of the Atlassian Service Collection

      See how Jira Service Management, Assets, Customer Service Management, and Rovo Agents work together to transform service delivery across your organization.

      Download the overview here

       

       

      Why this matters — The real business value

      Because Service Collection is offered as one unified package, organizations benefit from:

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      Better ROI without higher cost

      Cusomer Service Management, Assets, and Rovo are included with Jira Service Management pricing. 

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      Simplified tool landscape

      One platform instead of multiple systems across IT, HR, and customer support. 

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      Faster time-to-value

      Automated workflows, AI-driven triage and resolution, and integrated asset tracking accelerate service delivery.  

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      Better visibility and context

      Assets + Rovo + CSM give full insight into services, dependencies, and requests — enabling smarter decisions. 

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      Built to scale

      Works for IT teams, HR, operations, and customer support; whether you support 50 employees or millions of customers.

       

       

      Wondering if Service Collection could work for you?

      We’ve outlined the key situations where it brings the most value — expand the section to find out when Service Collection can make a measurable impact 👇

      Press on + to see more

      ✅Companies using basic Jira / JSM but not yet on a formal service platform — Service Collection offers an entry point with unified value.

      ✅Organizations maintaining separate tools for ITSM, HR support, customer support, and asset management — now you can consolidate.

      ✅Businesses under-utilizing existing service software or paying for tools no one fully uses.

      ✅Teams wanting to expand from internal employee support to external customer service — without adopting another standalone product.

      ✅Firms exploring AI and automation to reduce manual work and accelerate service delivery.

      ✅Organizations considering a move away from a legacy ITSM tool — especially if complexity, cost, or lock-in is becoming a barrier.

       

       

      How catworkx, as your trusted Atlassian Partner, makes the difference

      Rolling out Service Collection is more than flipping a switch — it’s a service transformation. That’s where we come in:

      check-circle We help you define a clear implementation roadmap — tailored to your teams, scale, and priorities.

      check-circle Provide best-practice onboarding so your teams adopt the new workflows smoothly.

      check-circle Ensure you realize quick time-to-value — so investments pay off fast.

      check-circle Assist in licensing decisions & seat expansion — valuable if you move from a standalone JSM or plan to expand across HR, Ops, or business teams.

      check-circle Monitor and optimize usage to maximize ROI while avoiding wasted spend.

       

       

      What’s next — take action now!

      If you’re curious how Service Collection could impact your organization, let’s brainstorm and review:

      Your current tool stack — what’s siloed, underutilized or overly complex.

      Your support needs — internal (IT/HR) and external (customer-facing).

      Asset and configuration demands — and how much visibility you have today.

        How automation and AI could streamline workflows and improve service quality.


      Then we’ll show you how Service Collection fits — at no extra per-agent cost — and help you decide if now’s the right time to move.

       

      Ready to take the next step toward more connected and efficient service delivery?

      If you’re considering Service Collection or rethinking your service landscape, we’re here to help you evaluate your options. Together, we can identify a path that matches your priorities and organizational needs.