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      Deliver Exceptional Customer Experiences with Atlassian Customer Service Management

      Atlassian Customer Service Management app helps teams provide seamless customer support through connected workflows, automation, and knowledge sharing.

       

      Work smarter with AI

      AI doesn’t just provide answers — it collaborates with your team. It knows when to escalate, adapts to new information, and learns continuously. The result: quicker resolutions, fewer frustrations, and more time for your team to focus on meaningful work.

      Gain complete visibility across every request

      With Atlassian Teamwork Graph, data flows seamlessly across your organization. Your agents and AI always have the full context — from development updates to customer feedback — enabling faster resolutions and service that feels genuinely personal.

      Connect every team around the customer

      Break down silos between support, development, product, and operations. By bringing all teams together on Atlassian Cloud platform, the app helps you create a unified service experience where customer requests, feedback, and fixes move effortlessly between departments.

      Start fast, scale easily

      Customer Service Management is ready to go from day one. With access to your organization’s knowledge and customer data, AI starts assisting immediately — no complex setup or lengthy onboarding required.

      Top Features of Customer Service Management

      Purpose-built for modern customer support teams

      The Customer Service Management app is designed specifically for customer support professionals, giving them the tools to deliver faster, more personalized service. It keeps agents seamlessly connected with development, product, and operations teams to ensure every customer request is resolved efficiently and collaboratively.

       

      rovo-logo-pngRovo customer service

      Deliver 24/7 support powered by your own help resources and AI that learns from every interaction.

      icons8-omnichannelOmnichannel support

      Reach customers across email, web, and embedded AI widgets — with easy voice integrations.

      icons8-hub Customizable support portal

      Create and brand your support site in minutes — no coding required.

      icons8-team Team workspace

      Handle requests with queues, flexible workflows, SLAs, and smart routing powered by Jira.

      icons8-smiling-face-with-heartCustomer context

      Access complete customer details — products, organizations, and history — for faster, personalized service.

      rovo-logo-pngRovo for support teams

      Bring knowledge, suggestions, and context directly into your team’s workspace.

      icons8-knowledgeKnowledge base

      Build self-service resources in Confluence and connect them to Rovo for instant answers.

      icons8-reportReporting and insights

      Track CSAT, performance, and trends with ready-to-use, customizable dashboards.

      icons8-bugDeveloper escalations

      Escalate requests to dev teams with full context for quicker, more collaborative resolutions.

      Let's get the most out of Customer Service Management

      Customer Service Management is a powerful tool — but every organization’s service structure is unique. catworkx helps you adapt and extend the app to fit your specific customer support needs. From workflow design and configuration to integrations and ongoing optimization, we make sure your service teams work efficiently and stay aligned with your business goals.

      Our support covers every stage:

       

      icons8-customersConsulting and setup

      Define service structures, SLAs, and automations that match your support model.

       

      icons8-automationConfiguration and integration

      Connect CSM with other Atlassian tools or external systems to create a seamless workflow.

       

      icons8-cloud-done-1 Cloud enablement

      Ensure performance, scalability, and compliance within your Atlassian Cloud environment.

       

      icons8-book-and-pencilTraining and adoption

      Empower agents and administrators with the skills to use and manage Customer Service Management app effectively.

       

      icons8-update-left-rotation-1 1Continuous improvement

      Optimize your service operations as your organization and customer needs evolve.

       

      cwx_logo-horizontal_rgb-1
      ATL.SOLUTION PARTNER.AWARD.HIGH VELOCITY SERVICE.WINNER-2

      Why choose catworkx

      check Atlassian Platinum Solution Partner with deep expertise in Jira Service Management and Atlassian Cloud

      check Proven experience implementing customer-focused and enterprise service solutions across multiple industries

      check End-to-end services — from consulting and configuration to development, training, and support

      check Close collaboration with Atlassian ensures alignment with best practices and product roadmap developments

      How it connects with catworkx solutions

       

      Customer Service Management is part of a broader ecosystem of service and workflow optimization solutions supported by catworkx. Together, they enable a complete view of work, requests, and collaboration in Atlassian Cloud.

      Whether you’re introducing Customer Service Management for the first time or improving an existing setup, catworkx can help you build a scalable, connected service experience on Atlassian Cloud.

      CWX illustration-Tool Alignment
      Want to get the most out of Atlassian products to drive productivity and efficiency in your projects and services? I'm ready to help!
      Sarah Antrop
      Atlassian Products, Licensing, Consulting

      Start your journey to effective customer service management with catworkx

      Contact catworkx to discuss how we can help you improve your Customer Service Management solution.

      The initial consultation is non-binding and free of charge.