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      With IT service management practices like request, incident, problem, change, and configuration management, see why customers choose Jira Service Management over alternatives.

      Feature Comparison Jira Service Management Zendesk Freshdesk ServiceNow
      Ticket management ✅ ✅ ✅ ✅
      Knowledge base integration ✅ ✅ ✅ ✅
      Multichannel support ✅ ✅ ✅ ✅
      Reporting and dashboards ✅ ✅ ✅ ✅
      SLA management ✅ ✅ ✅ ✅
      Extensive add-ons ecosystem ✅ ✅ ✅ ✅
      Open API ✅ ✅    
      Filtering capabilities ✅   ✅ ✅
      Highly customizable project management system ✅     ✅
      Incident management ✅ ✅ ✅ ✅
      Problem management ✅ ✅   ✅
      Change management ✅   ✅ ✅
      DevOps Integration ✅ ✅ ✅ ✅

      Why customers choose Jira Service Management

      icons8-laptop-settings

      Easy to use and setup

      Clean, intuitive portal that makes it easy for customers to ask for help and a simple UI makes it easy for agents and admins to use.

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      Integrate with Jira Software

      By linking Jira Service Management with Jira Software, IT and developer teams can collaborate on one platform to fix incidents faster and push changes with confidence. 

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      More value, for less

      Affordable service management, including a free plan for customers who are just getting started. Get a high-velocity ITSM solution at a fraction of the cost of Zendesk, Freshservice, and ServiceNow.

      The Atlassian advantage: JSM vs ServiceNow in a glance

      Say goodbye to steep learning curves, painful upgrades, and high costs for unused functionality.
      Jira Service Management’s inclusive pricing, intuitive implementation, and unified platform for Dev, IT Ops, and business teams make for a better return on your service management investment.
       

      Jira Service Management

      ServiceNow
      Dev, IT Ops, and business teams aligned on one, unified Atlassian platform ✅  
      Easy implementation and maintenance ✅  
      Ability to quickly and easily extend service management to non-lT teams without additional licensing costs ✅  
      Seamless, automatic upgrades with no forced downtime ✅  
      Powerful artificial intelligence and advanced automation capabilities ✅ ✅
      Over 5,000 tools through the Atlassian Marketplace make it quick and easy to deploy customizations to your implementation ✅  
      Transparent, inclusive online pricing with no add-on modules required ✅  

      Jira Service Management is a fully-featured, ITIL-compliant ITSM tool. It has the flexibility to support diverse teams and bring development and IT operations teams together on the same platform developers already work in.

      Simple, intuitive implementation

      According to the G2Crowd IT Service Management Tools Implementation Index, Jira Service Management takes an average of 1.57 months to go live - no consultants needed.

      Accelerated DevOps

      Break down silos and streamline collaboration with ITSM that’s built from Jira.

      Flexible workflows

      Get started quickly with a low code editor and drag and drop interface that give teams the flexibility to work how they want.

      Atlassian platform

      Integrations across the Atlassian portfolio and over 5,000 third party tools in our marketplace give teams a unified view of work.

      Need more reasons why JSM is better? Check this! 

       

      The total Economic Impact of Atlassian Jira Service Management

      ANALYST REPORT

      Forrester TEI Report of Jira Service Management

      READ REPORT

      1715810516-3a7660077e2a3c2a

      VIDEO

      3 reasons to ditch your traditional ITSM software

      WATCH WEBINAR

      JSM vs Service Now

      GUIDE

      Stop overspending on ServiceNow and switch to JSM

      READ GUIDE

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      Atlassian Enterprise Platinum Solution Partner

      Solution Partners provide the services, implementation, consulting, and unique solutions that help our users create what's next.

      Our experts hold the following certificates and accolades: 

      atlassian certified expert ITIL Foundation (2) SCRUM PSPO Scrum PSM SAFE 5 SPC PRINCE2-Foundation-Digital-Badge-1 AWS DevOps AWS Cloud Practicioner
      Want to get the most out of Atlassian products to drive productivity and efficiency in your projects and services? I'm ready to help!
      Sarah Antrop
      Atlassian Products, Licensing, Consulting

      You would like to see Jira Service Management in action?

      We'll be happy to give you a tour. During a demo, we'll show you the features that are relevant to your business.

      Feel free to write to us about what you would like to map with Jira Service Management.

      Learn more about the features of Atlassian Cloud and Atlassian Self-Managed.