Compare Jira Service Management to ServiceNow, HaloITSM and Ivanti/Cherwell

"Thanks to the customised ITSM solution from catworkx, we were able to optimise our service processes, reduce downtime and significantly increase the efficiency of our IT team. The professional advice and in-depth Atlassian expertise of catworkx have taken our IT service management to a new level."

"At the beginning of the cloud migration, we assumed that it would be relatively easy. It was only in the process itself that we were surprised by the complexity and how much work is really involved. But the consultants from catworkx gave us great support, so everything went perfectly."

"catworkx and thyssenkrupp Marine Systems now have a long-standing partnership. "The high functionality of Atlassian's tools enabled a first-class digital mapping of many of our processes"

"catworkx provided us with excellent support during the implementation because, in addition to helping us develop the workflows, we were also able to benefit from best practices during the implementation. In addition, the licensing department at catworkx is helping us very well with managing Atlassian licenses."

"Thanks to the Jira solution, we can optimally fulfill our tasks. We benefit from the very clear presentation of the application lifecycle management and from the high transparency when viewing the relationships between the individual processes, from the requirement to going live. The Jira apps from catworkx, which were added to the solution, also provide us with significant support."

" It was very clearly and transparently described which decisions I have to make and when and what the scope for this is. The catworkx team's good overview was not only very helpful to me in terms of time."

"A big praise for TIMETOACT for the flexibility and constructive solution finding, especially with regard to the change from data center to cloud."

"We were looking for a future-proof solution - with catworkx, we found it in the Atlassian products"

"catworkx was able to convince us with its services. The catworkx employees are competent, responsive to our requirements and responsive. The consulting, workshops and training provided by catworkx have supported us a lot in implementing specific tasks – for example, the connections to other systems."

"It's a good tool to help our users find their projects. It's easy to configure."

"Very useful, especially when a company has so many JIRA projects and multiple teams."

"I am incredibly impressed with both the product and the support team at catworkx for this app STAGIL Assets - Advanced Links."

"This application has a major impact on our problem solving, which in our case is very complex."

"Basically, this add-on provides features that should be available in Jira by default."

"catworkx supported us in configuring and optimizing our fail-safe multi-node Jira Datacenter environment."

"A very good plugin that allows us to create and structure individual links between one or more projects or within a project."

"We were looking for the right solutions for the future, and catworkx helped us find out that Atlassian met our needs."

"We have been working with catworkx for several years and are very satisfied with the advice and implementation of our topics."

"For our innovative, creative company, which works on its products with passion and heart and soul, catworkx is a suitable partner for our Atlassian products."

"Great app. We uses Stagil Assets for our project management board related with structure for Jira. We want to give any user of our company a guideline "how to manage a project", even for co workers how are not familiar with jira at all."

"Probably the best App for Knowledge Management in Jira right now. Using issue links for the purpose of distributed and connected information is crucial in a complex world. STAGIL Assets makes these links much more usable than standard Jira."

"Really useful app and super helpful support. STAGIL Tables and ToDo Checklists for Jira has been the key to allowing us to use Jira as a database system and not just tickets. When I've reached out for help I've gotten prompt and detailed replies, and they've been very responsive to enhancement requests as well. I definitely recommend it!"

"Useful to build a predefined checklist for a specific requests in Service Desk. Easier and more convenient than typical subtasks. Usecare example: User On-boarding/off-boarding ToDo list"

"Very powerful plugin. Replaces the built-in tables in a very convenient way. Excellent visual representation of the tables."

"This app makes many custom fields superfluous and protects the performance."

"Really great plugin, really comfortable for use and helps the get the tabular representation."

"We use it to import/export the customer-remarks when we work with a URS. It's perfect for us. Thats's also perfect for our traceability matrix."

"By far the best table field add-on in the marketplace! Responsive support that has been delightful to work with and very accommodating of newly requested features. Importing to tables from CSV is a lifesaver."

"We use this app for our inhouse purchasing process and it works fatastic - thumbs up!"

"This app is great for anyone looking to have a more "table-like" capability in their Jira fields, or to capture many attributes about a single item within a single field. For example, for each piece of hardware we use we may have different connectivity types, different quantities, types, colors, sizes, etc. Stagil Tables allows us to have a field called "hardware" where each of the attributes I listed is a column. Then, we can add a row for each hardware associated to the issue, if there are multiple. In terms of growth and support, we've been using this app for 5 months and it keeps getting better. The support team has been quick to respond and provide assistance, and within the 5 months of our use they were able to release a feature (bulk export of Stagil Table fields for many issues) that we identified as crucial to have when deciding to purchase this product."

"Nice add-on. I especially like the graph."

"A very powerful addon, helps us to solve a wide range of automation and structured information storage tasks both in IT and in business."

"Great for creating CRM-style links between all different kinds of issue types. The fact that the artifacts in this CRM solution are Jira Issues make this extremly powerful. I wouldnt want to miss this when implementing our clients business processes into Jira."

"This app is awesome! Very helpful for our company. We use it for setting up CMDB's for different companies with different departments. Perfect thumbs up!"

"I've been incredibly impressed with both the product and the support team at Stagil on this App Assets - Advanced Links. We had a use case where we needed to better manage the relationships between issues, and tried solving it ourselves with the combination of several different add-ons. This add-on not only solved the case, but simplified how our users work with Service Desk in distinct and useful ways. With respect to the support team, they have been incredibly responsive to our needs and ideas to help improve the product and have implemented several feature requests from when we were trialing and from when we've been a licensed user. This add-on has many different use cases that apply to many different teams within our organization and I see its growth being an important part of delivering services and support for our team members."

"This App ist very helpful for our issue handling, which is very complex in our case."

"It works really well. Very useful, there are a lot of complex scenarios where you can apply this addon and the support team is really good."

"The addon STAGIL Assets is great for our Jira application. We have implemented our risk management and customer service with integrated CRM using this addon. The configuration was very user friendly. The graph is perfect for being able to understand the relationships between the issues. Panels can be used to display information on issues comfortable and structured. I can really recommend this addon."

"Very useful app to handle our complex project structure in Jira. For me a must have in case you are managing large projects in Jira. The app works perfectly with BigPicture!"

"A very important App for us to handle the project struture. It's verxy helpful to understand the prozesses. In combination with BigPicture is the App pefect for our company."

"A very useful app to build up complex hierarchies in Jira. We use it to manage and track our SAP configuration so we are able to see the progress of every implementation phase. Additional we display the hierarchy in BigPicture."

"Rarely you will find another application for Jira that is so much thought through enabling your teams to do what they need to do. Increasing visibility in projects and their initiatives, using Assets not only brings capabilities to manage your physical and or meta-physical assets in Jira. Also managing bigger projects and programs using the interlinks and well thaught through ui elements does make our users more and more happy working with Jira. Essentially this AddOn brings functionality Jira should bring out of the box. Combined with STAGIL Tables, some hierarchy planning tools and other automation tools you can increasy visiblity and usability, as also viability for your users. 4 of 4 stars!"

"I very much appreciate the relations graph STAGIL implemented in this plugin. It gives you a great overview of all related tickets."

"Top Plugin! Makes Work in Jira much easier."

"It looks harmless at first glance, but this app is simply brilliant and allows you to implement very powerful use cases."

"Assets helps us managing our CRM and CMDB objects in JIRA. It does a great job in connecting objects like companies, branches, contacts, devices, contracts or services."

"More often than not, users need to link Jira issues together, in order to make sense of all the items lying around in a Jira project. While this can be done with standard Issue links, I'm sure every Jira veteran knows the pain of trying to remember which link type to use in a particular case. Then you have the Inward/Outward dilemma. Getting it right can be pretty hit-and-miss;-) STAGIL Assets allows you to define not just links, but issue relations with the ability to say which issue types should be related to each other in what way. Because the relations are defined as custom fields, they can then be added to the appropriate screens. This intuitively guides the user in the process of linking issues together. The relations can then be queried with JQL and can also be used to build hierarchies in project management apps. We were lucky to have this app recommended to us right from start of our company's Jira journey. It solved a lot of challenges and provides a great deal of flexibility for the future."

"A great help for visualization of complex ticket relations within our projects. Very useful for reducing complexity."

"The hierarchies and the graph are the perfect addition to visualize dependencies"

"Great Plugin! Much more useful than the typical Issue linking in Jira, especially if you wish to build a project for managing your company's Assets and products. You can rely on the plugin to build/get a full overview of your products /applications and their relationship to the IT ASSETs on which the products/applications depend on."

"Great app to get custom project management structures into Jira! With STAGIL Assets' relations, we are able to cluster our issues the way we need with the amount of hierarchy levels we need! We especially like the way this app is integrated into Jira standard functionalities like fields, links and filters. All in all, very recommendable product!"

"A very good Plugin that allows us to create and structure individual links between one or more projects or within a project. Also the integrated Graph is a great addition to graphically visualize dependencies within a Project, e.g. Interfaces between Applications. Furthermore Stagil Assets allows us to break the 3-level hierachy from Jira Standard. We can choose the amount of hierachy levels we need. We use this Addon in a lot of our projects and can recommend it to everyone who require dependency visualisation above Jira Standard, e.g. present a part of the content from one Ticket in another Ticket."

"It's a good tool to visualization the reports on the Dashboard."

"Nice app! We use it to hide unnecessary menu entries."

"An indispensable tool to ensure that the tool fits the company."

"Nice app that helps us to focus our users on what they have to focus without distracting them with information they don't need."

" Love it! Implementing ticket hierarchies in Jira is very easy with this plugin. It helps us a lot with navigating between related tickets and reduces manual search requests. Highly recommend it!"

"Most new team members would be very confused if they had to use Jira without the convenience of this plugin. It really helps a lot to navigate in JIRA"

"It's a good tool to help our users to find their project's. It's easy to configure it."

"Great App. It is very easy to use and we now got the possibility to help our Jira users to find everything in a much faster way! TOP! Thanks!"

"Very useful App. With it we were able to set our corporate design very fast and easily."

"Quite useful especially when a company has so many JIRA projects and several teams. i helps improve the end-users experience and reduces the chances of having issues created on the wrong project."

"It works! Confluence Macro makes it easier for us to work with Confluence pages and adds useful information to the view."

"Currently running on the latest Enterprise version. Works as designed :) Very helpful in huge enviroments."

"A decent addon that provides a macro to embed the list of incoming links into the page content. It helps our users to keep in mind references from other pages."

"A nifty app that has helped our team keep track of our space content."

"Good simple macro with functionality to view the list of incoming links. Easy to use with several display options. Support was helpful with providing tips to migrate from another now unsupported similar macro to STAGIL Incoming Links, though we ended up taking a different approach to solve our issue than the plugin."

"A very helpful plugin. Columns and fields are flexibly configurable to fit different use cases."

"Very helpful and efficient for our daily work with JIRA"

"This app supports efficient work and ensures focus."

"A very good plugin to create a new task directly from another and link them. Furthermore it's possible to use the screenmask you defined for each issue-type. We use this plugin for our contractmanagement in jira. It helps us to organize the different contracts"

"Helps us during Sprint Plannings to create issues easily for multiple platforms while keeping a nice overview"

"Very useful extension of our Confluence site. Allows to navigate directly to spaces or specific content rather than scrolling through the whole space directory. Provides a lot of helpful configuration options such as visibility lists or multi-language functionality for menu items."

"STAGIL reached out and addressed all of the previous issues. I like that the menus have some automation in them - such as adding a space if it's in a category or wild cards in the space name/key. Nested menus and external links were also requirements for us, and this add on handles it with ease! The administration is super simple and clean. Glad I waited out for this one!"

"An indispensable tool to ensure that the tool fits the company."

"Those who love their users keep everything simple. This little app will help."

"Very useful add-on. It does exactly what it needs to do and it is also very easy to use. The screens look much nicer now."

"Easy to use and very helpful!"

"With STAGIL Project Creator we were able to enable our internal users to finally create and manage projects on their own. Which reduces a lot of administration efforts, puts streamlined workflow across initiatives in focus, and last but not least braught back user freedom to Jira. Further more we sat together with our customers and identified their most common needs and were able to get them the project space tools at their hands, to get their work started as fast as possible. Additionally should be said, that the UI and flow on creating templates, hooking them up to the plugin and get them used immediately."

"A good tool to create project's on a easy way."

"STAGIL Project Creator is a great addon that we use for quality management. We can replace Excel lists with it. We have a template project in which epics are created, which serve as templates. Under the epic are all issues that belong to the shown quality management list. When the Epic template is configured, it can be copied into any project using the addon, which saves a lot of paperwork. Great addon, easy handling, comfortable and structured."

"It's a good tool to visualization the reports on the Dashboard."

"Great tool to sync data from several data sources into your Jira Projects. That include: - updating existing jira tickets if the data has changed on the original data source. - update an issue status based on some criteria in the original data and much more!"

"It's a perfect tool to sync our ERP-System into Jira. I can absolutely recommend it."

"The DB Sync app works well and reliably updates the data in our ticket system."

"Great app. We syncronize a lot of project data to Jira and this app makes it real easy for us. The newest update also is now a lot faster. Great work!"

"The option of booking time on a separate time tracker calendar page is very helpful and is very much appreciated by the team and me. The options for reporting via both the interface and the API are very suitable for us and make the tool very useful. For reporting issues we use the tag within the time tracker."

"Great app! The best tool for tracking time and creating reports in Jira projects."

"Great app! It's perfect to track time on projects and the fact that we can export to Excel and run more in-depth reports and analysis is also very helpful!"

"Great app! With the recent updates (year 2023) the app is completely suitable to use Timetracker instead of Tempo in our company."

"It works great, and their support is top-notch."

"The app works great for regular time tracking purposes. It's not automatic, but the UX is very easy to use for our devs. Also, logging our work actually got easier with recent updates, for which our team is grateful.The reporting is good enough for this price range. I recommend it!"

"The License Optimizer for Jira APP is awesome! It really delivers what it promises in the Jira Software Data Center version! We went through a license reduction here in the company from 3000 to 2000 users and we bought the APP to optimize the license, with that we were able to enable 2300 users the APP allows the parameterization of inactivity and here we set it to 30 minutes of session, so the license is available in this period for another user we never have 2000 users logged in simultaneously! The documentation and video are very didactic and we were able to perform the configuration smoothly. We had no problems with access and slowness with users. Congratulations on this amazing license optimization solution!"

"I like the app and it's simplicity. It's super-easy to overview my team's timesheet and progression."

"Despite time pressure and the short-term nature of our problem, TIMETOACT supported us professionally throughout the entire project. Their high level of technical expertise and fast working methods were the key to this."

"It is extremely impressive how fit TIMETOACT is in terms of technical implementation. We had the feeling that we were very well looked after, as the consultants knew exactly what they were doing. We could rely on everything being built and implemented properly at all times."

" Integrating Tempo Timesheets with SAP wasn’t just a technical upgrade - it was a step-change towards operational excellence and enabling our group-companies to jointly deliver value to our customers."

"The Atlassian Suite is developing rapidly in the cloud, and in retrospect, the quick switch from our on-premises solution to the cloud was exactly the right decision. Today, we benefit from the high standards and flexibility that this modern environment offers us."

"catworkx actively approached us about the upcoming license renewal and determined our needs. An attractive offer was prepared in a very short time. Concerns and technical dependencies were resolved thanks to catworkx expertise. We are happy to have catworkx as a reliable partner at our side!"

"We have now mapped 95 percent of the requirements that we had implemented in the server world in the cloud. At the same time, a whole range of new features and functions are now available to us. For example, there is a corresponding replacement in the cloud for almost every on-prem application. There are no more server failures and troubleshooting has improved significantly."

"It was very important to us that it was not only technically, but above all humanly, a good fit – because people do business, not machines. So our positive experiences in the past made it easy for us to rely on the experts at catworkx."

"It was the most seamless migration I've ever been a part of. catworkx's support and expertise were top notch and helped us achieve our goal of successfully moving our on-prem environment to the Atlassian Cloud."

"The agile process has made the team resilient. Even the coronavirus lockdown did not cause any delays in the projects thanks to the switch to the agile approach."

"We chose the hybrid version, the Teamworkx Cloud Hosted from catworkx, because the solution works like a cloud system, but is still very flexible."

" The catworkx team is highly competent and the interaction is open and honest. I had a very good feeling about working together from the very beginning."

"We have had very good experiences at JKU with the link between the Jira Service Desk service portal and the knowledge base – its efficient use pays off: the customer looks at the service portal during their search, enters their search term and immediately receives suitable articles from the knowledge base. Ideally, this will already answer their questions – if not, they can submit the request using a form."

"With our GDPR solution, we have consistently used Jira and Confluence in such a way that the two tools bring the greatest added value for the user in a simple way. With our experience, we were able to put together a solution within four weeks that can hold a candle to even large special solutions."

"Regardless of the size and complexity of the problem, catworkx provides us with very well thought-out solution proposals that are adapted to our requirements. For us, honest and open communication defines a partner we can trust."

"There were many constructive suggestions that we were able to implement together with catworkx."

"I have been using this Plugin for over a year to manage my time tracking. I love the calendar view, the possibility to add repeating entries (e.g. for vacations) and that you can enter your own excluded national holidays. Being able to add non-working issues and projects is also a nice feature. There is a lot more features for reports and billing that I have not even touched yet. Its free for small teams, so give it a try!"

"Top tool and best of it, we got quick instant useful support"

"We have been using Stagil Navigation for our BizOps (Business operations) solutions since it was released. It is an EXCELLENT and essential add-on that simplifies and enhances the User Interface and makes navigation a breeze for the user community! Highly recommended add-on!"

"We were using a different table grid application prior to migrating to Cloud, but due to a complex migration choose to evaluate other options. After evaluating a number of different vendors for handling tables in Jira, we implemented the Stagil solution because it was elegant, effective and easily customizable by the Jira admin. Our team especially likes the ability to see and export a table across multiple issues, a feature we use weekly as part of our company's KPI reporting. Stagil support was helpful and were able to assist with overcoming some minor issues. They also gave us a great solution to workaround an Atlassian limitation with printing app content."

"Incredibly useful for cross reference in a dynamic eQMS environment. Technical support team very responsive and helpful."