[Business Teams],
[Business Processes],
[Enterprise Service Management],
[Jira Service Management],
[IT & Software Teams],
[Service & Support Teams],
[Enterprise Teams],
[HR],
[Incident management],
[Collaboration],
[healthcare],
[IT Service Management & CMDB],
[Service Management],
[Enterprise],
[Retail],
[Service Teams],
[Automotive],
[E-commerce],
[Logistics],
[Public Sector],
[Finances],
[Mechanical engineering],
[Human Resources],
[Procurement],
[Omnichannel Customer Service],
[ITSM]
This whitepaper explains how Jira Service Management (JSM) is essential for boosting business performance in the digital age. It argues that traditional service management solutions are too rigid and that true business success comes from teams collaborating in an agile and efficient manner.
The document highlights that JSM's value extends beyond the IT department, enabling teams like HR, Marketing, and Legal to manage their requests and workflows on a single, unified platform. This approach breaks down silos and creates a cohesive way of working across the entire organization.
Real-world case studies from companies like C&A, the City of Göttingen, and Schaeffler are included to demonstrate how JSM has helped them modernize processes, improve collaboration, and achieve tangible results. According to a Forrester study, an investment in JSM can yield a 277% ROI in less than six months and a total economic benefit of $4.2 million over three years.
The text also outlines JSM's key competitive advantages, including smart automation without coding, true flexibility to adapt to an organization's unique processes, and seamless integration within the Atlassian ecosystem. It concludes by positioning catworkx as a strategic partner, recognized as an Atlassian Partner of the Year 2024–2025, that helps companies lead their digital transformation with vision and efficiency.