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Competences:
Atlassian Licenses, App Licenses, Consulting
Related Solutions:
Software used for Service Management with Atlassian Tools for IT & Business
Exalate Connector for Jira, Issue Sync & Two-way Integration
Two-way Jira issue sync. Set up Jira to Jira integration or integrate Jira & Azure DevOps, ...
Exalate Connector for Jira, Issue Sync & Two-way Integration
ServiceNow Connector for Jira (ServiceNow Integration)
Real-time Jira ServiceNow integration. Sync issues in Jira and ServiceNow incidents & other ...
ServiceNow Connector for Jira (ServiceNow Integration)
External Data for Jira Fields
Fetch external data to Jira cloud custom fields by REST API, database, MySQL, Postgres, Salesforce, ...
External Data for Jira Fields
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Transforming IT Support with Teams, Jira, yasoon & catworkx
A real-world example of seamless Jira integration inside Microsoft Teams. Discover how mobilezone GmbH improved IT support by integrating Jira Service Management directly into Microsoft Teams, achieving 90%+ user adoption and resolving tickets 30% faster.
"This is no longer just IT support — it’s a platform for broader process automation."
Boris Linden
mobilezone
Collaboration and innovation: FLYERALARM relies on Atlassian Cloud
As one of the largest e-commerce companies for marketing and print products in Europe, FLYERALARM relies on Atlassian cloud products to optimally connect cross-functional teams and collaborate more efficiently. With the support of catworkx, the migration to the cloud was carefully planned and efficiently implemented.
"The Atlassian tools, especially Jira, have played a key role in helping the various FLYERALARM teams work more closely together."
Ben Verberkt
Programm Master IT Governance & Enterprise Application
Efficient migration: How the city of Göttingen moved Jira Service Management to the cloud
Efficient cloud migration with added value: The city of Göttingen decided early on to switch to the Atlassian Cloud - and did not take this step alone. With the preconfigured Jira Service Management Essentials solution from catworkx, the city was not only able to simplify its migration, but also achieve noticeable improvements in IT service. Clear processes, automated workflows and a high level of user acceptance ensured greater efficiency and sustainable digitalisation of administrative work.
"Thanks to the customised ITSM solution from catworkx, we were able to optimise our service processes, reduce downtime and significantly increase the efficiency of our IT team. The professional advice and in-depth Atlassian expertise of catworkx have taken our IT service management to a new level."
Marc Hoffmüller
Digital Department Administrative Digitisation Service
Transfer of Atlassian Tools from Shadow IT to ITIL IT Operations
Company-wide access to ITIL-compliant process design enables a transparent and streamlined approach. The service contract with catworkx also optimized operating costs, internal workload and support, as many services could be outsourced. To this day, catworkx supports thyssenkrupp Marine Systems in operational matters as well as in the implementation and optimization of various processes from a wide range of departments.
"catworkx and thyssenkrupp Marine Systems now have a long-standing partnership. "The high functionality of Atlassian's tools enabled a first-class digital mapping of many of our processes"
Tobias Dieckmann
Senior Manager IT Demand Management
New Service Portal for Effective Work of 95 Studios (FitX)
FitX, with its 95 studios, is the second largest fitness service provider in Germany, which will receive a modern and user-friendly service portal in the future.
"It is extremely impressive how fit TIMETOACT is in terms of technical implementation. We had the feeling that we were very well looked after, as the consultants knew exactly what they were doing. We could rely on everything being built and implemented properly at all times."
Tina Wichmann
Team Lead Application Management
Centrally controlled project portfolio management at Wienerberger with Jira software and Teamworkx Cloud Hosted
Wienerberger is a leading international and globally active provider of building materials and infrastructure solutions. The company is the largest brick producer worldwide, market leader in clay roof tiles and pipe systems in Europe, and in concrete paving stones in Central-Eastern Europe. Facing an enormous transformation and shaped by the approach “Shift from Projects to Products”, the IT began to reorient itself from 2019. The aim was to move away from classic IT support and position itself as a competent IT business partner for the internal business units, not only processing tickets but also providing solutions. Under the leadership of Manfred Heger, Head of IT Strategy, Innovation & Projects at Wienerberger, the approach of a product development concept was pursued and implemented with the support of catworkx.
"We chose the hybrid version, the Teamworkx Cloud Hosted from catworkx, because the solution works like a cloud system, but is still very flexible."
Manfred Heger
Why Performance Matters
"You can't control anything you can't measure": Slow response times, sluggish processing of requests, and time-outs in a project workflow require rapid optimization of system performance. In order to be able to measure the performance of an Atlassian toolchain, individual investigations must be carried out. Background: Every environment and system usage is unique. When controlling performance values, catworkx relies on the pairing of open-source software and its own internal tools, such as catworkx SPIN (stress app). Behavioral information of a specific system can thus be accurately mapped over a fixed time frame, while at the same time maximizing the stress level of the Atlassian instance.
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Consulting
We are happy to advise you in detail and personally regarding the Atlassian products and our services around Atlassian.
Configuration
Talk to our experienced consultants who analyze potential and agree with an optimization plan.
Support
No matter if you are new to the Atlassian Suite or just need a hand with a certain topic – we are glad to help.
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Development
Do you need special functions that are not covered by any existing app? We develop your own apps individually adapted to your needs.
Hosting
We are helping you to reach the availability that you need by offering several different service level categories with up to 99.9% availability.
Trainings
Teams of up to 8 can schedule private sessions, either online, or we’ll come to your site and deliver Team (Onsite) classes.
Licenses
We offer attractive package benefits and advise on advantageous options for buying or extending Atlassian licenses.
Optimization
We stabilize your atlassian systems and make sure they always run perfectly!