en

      Course at a Glance 

       

      Duration

      12 hours for 2 modules
      (5h 30m + 6h 30m)

      Level

      Intermediate
       

      Products covered

      Jira Service Management

      Why Attend

      Well-configured service spaces are essential for delivering fast, consistent, and reliable IT service.

      This hands-on training teaches administrators how to configure Jira Service Management service spaces, manage agents and customer access, build request experiences, and optimize service operations with queues, SLAs, request channels, and notifications.

      By the end of the course, you'll have the practical skills to support service teams with a well-managed Jira Service Management environment that improves operational efficiency and enhances the customer experience.

      Key Takeaways

      By the end of this training, you'll be able to:

      check-circleConfigure and manage Jira Service Management service spaces

      check-circleSet up agents, collaborators, and customer organizations

      check-circleManage access and permissions for service teams

      check-circleBuild request types and customer portals

      check-circleConfigure queues to support efficient request triage

      check-circleCreate and manage Service Level Agreements (SLAs)

      check-circleConfigure request channels and customer notifications

      check-circleTroubleshoot common email request issues

      check-circleApply best practices for efficient service space administration

       

      Prerequisites

      Participants should have completed Jira Service Management Basics for Agents or have equivalent knowledge before attending this training.

      Target Audience

      • Jira Service Management Administrators

      • Service Desk Administrators

      • IT Service Managers

      • Service Desk Managers

      • Support Team Leads

      • Jira Administrators responsible for JSM

      • Teams responsible for managing Jira Service Management service spaces

      Course Contents

      This instructor-led training combines two official Atlassian Learning modules focused on Jira Service Management space administration. 

       

      Part I: Explore Space Settings and Configure Access

      Duration: 5h 30m 

       

      Part II: Configure Request Types, Queues, SLAs, and Channels

      Duration: 6h 30m 

      Learn the foundations of Jira Service Management administration by setting up service spaces and managing users, permissions, and customer access.

      • Explore Jira administration
      • Jira Service Management basics
      • Set up a service space
      • Manage access and permissions

       

      Learn how to configure the customer request experience and equip service teams with the tools needed to manage incoming work efficiently.

      • Build request types and the customer portal
      • Configure queues for agent triage
      • Configure queues and SLAs
      • Set up request channels and notifications
      Official module description 

       

       

      Public training sessions

       

      icons8-information Please note that existing session dates were scheduled in advance and may reflect the previous version of the training. Updated session dates will be published soon to align with the latest course content.
      Atlassian Managing Jira Service Projects DE
      German
      26. Aug, 2026
      Zürich
      Atlassian Managing Jira Service Projects DE
      German
      27. Nov, 2026
      Live Online
      CWX illustration-Learning Management system

      Need Training for Your Team?

      Delivered exclusively for your organization, combining the official Atlassian curriculum with discussions around your governance model, administration processes, and operational challenges.

      • Online worldwide or onsite in the DACH region

      • Flexible scheduling & favorable pricing

      • Adaptation to specific use cases and your environment

      Questions and Answers

       

      What is Jira Service Management Administration training?

      This course teaches administrators how to configure and manage Jira Service Management service spaces, including permissions, request types, queues, SLAs, customer portals, and request channels.

      Is this an official Atlassian training?

      Yes.

      The course is based on two official Atlassian learning modules and is delivered by catworkx, an official Atlassian training partner.

      Can this training be delivered privately for our organization?

      Yes. Private training can be delivered remotely or onsite and tailored to your Jira Service Management environment, service management processes, and business objectives.

      Is this course suitable for new Jira Service Management administrators?

      Yes. The course is designed for participants who already understand Jira Service Management fundamentals and want to develop the practical skills needed to administer service spaces.

      How does this training benefit my organization?

      The training helps organizations standardize service delivery, improve request management, strengthen governance, and deliver a better experience for both service teams and customers.

      Ready to Level Up Your Enterprise Service Management?

      Build the skills to configure, manage, and optimize Jira Service Management service spaces that support efficient service delivery and an outstanding customer experience.