Jira Service Management Basics for Users (Cloud)
This training provides an introduction to Jira Service Management for new users. It covers basic navigation of the interface, creating and tracking requests, communicating with support, and using self-service features. The session concludes with a summary and a Q&A session.
We are an official Atlassian training partner
As an Atlassian Authorized Training Partner, catworkx provides hands-on training with practical exercises and best practices to help you master Jira, Confluence, and other Atlassian tools.
Training description
This training offers a comprehensive introduction to Jira Service Management for new users. You will learn how to navigate the interface, including using the dashboard and main features. The session covers how to create and track requests to ensure your issues are managed effectively. You’ll also learn how to communicate with the support team by adding comments and uploading attachments. The training highlights self-service functions, such as accessing the knowledge base for self-help. The session concludes with a brief review of key points and an opportunity to ask questions.
Duration
4 hours
Target group
New users of Jira Service Management who need basic knowledge to get started. Ideal for employees who submit requests and interact with support.Prerequisites
Basic computer skills and internet access. No prior knowledge of Jira Service Management is required.
Short Agenda: Course overview & contents
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Introduction to Jira Service Management
- Overview and objectives
- Key features and benefits
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Navigating the Jira Service Management Interface
- Dashboard layout
- Navigating through queues and requests
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Submitting Requests
- How to create a request
- Understanding request forms and fields
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Tracking Requests
- Viewing request status
- Checking request history
5. Communicating with the Support Team
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- Adding comments to requests
- Uploading attachments
6. Basic Self-Service Functions
- Accessing knowledge base articles
- Resolving common issues
7. Review and Q&A
- Summary of key points
- Addressing user questions
