Jira Service Management Basics for Users (Cloud)
This training provides an introduction to Jira Service Management for new users. It covers basic navigation of the interface, creating and tracking requests, communicating with support, and using self-service features. The session concludes with a summary and a Q&A session.
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As an Atlassian Authorized Training Partner, catworkx provides hands-on training with practical exercises and best practices to help you master Jira, Confluence, and other Atlassian tools.
Training description
The "Jira Service Management Basics for Users" training provides a clear and practical introduction to Jira Service Management for new users. You will learn how to navigate the interface, make the most of the dashboard, and work with the key features. The session will guide you through creating and tracking requests so you can manage issues efficiently from start to finish. You'll also discover how to collaborate with the support team by adding comments and sharing attachments. In addition, the training introduces self-service options, including how to use the knowledge base for quick answers and troubleshooting. The session wraps up with a summary of the main takeaways and time for questions to ensure you feel confident using Jira Service Management.
Duration
4 hours
Target group
New users of Jira Service Management who need basic knowledge to get started. Ideal for employees who submit requests and interact with support.Prerequisites
Basic computer skills and internet access. No prior knowledge of Jira Service Management is required.
Short Agenda: Course overview & contents
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Introduction to Jira Service Management
- Overview and objectives
- Key features and benefits
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Navigating the Jira Service Management Interface
- Dashboard layout
- Navigating through queues and requests
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Submitting Requests
- How to create a request
- Understanding request forms and fields
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Tracking Requests
- Viewing request status
- Checking request history
5. Communicating with the Support Team
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- Adding comments to requests
- Uploading attachments
6. Basic Self-Service Functions
- Accessing knowledge base articles
- Resolving common issues
7. Review and Q&A
- Summary of key points
- Addressing user questions
