[Business Processes],
[Reports & Dashboards],
[Jira Service Management],
[IT Service Management & CMDB],
[Service Management],
[Knowledge & Information],
[Service Teams],
[Apps for Jira],
[Omnichannel Customer Service]
The whitepaper compares Ivanti and Jira Service Management (JSM) as ITSM solutions, advocating for JSM's modernity, user-friendliness, and cost-effectiveness. It highlights JSM's unified platform, robust partner ecosystem, ease of deployment, and flexibility in adapting workflows. Through customer testimonials and a capabilities comparison, it emphasizes JSM's ability to centralize service management, improve collaboration, and deliver high-velocity service teams. Ultimately, it suggests contacting an Atlassian Solution Partner to explore JSM's potential for organizations seeking a reliable ITSM solution.