Slack's BizTech team, led by Josh Senick, improved average handle time by over 50% by integrating Halp with Jira Service Management. Initially, IT support requests were chaotic and untracked in Slack's #help-biztech channel. After discovering Halp, they quickly implemented it, allowing easy ticket creation via Slack with a ticket emoji. This integration transformed their process, ensuring visibility, tracking, and efficient handling of support tickets. Within three months, 90% of employees used Halp, reducing average handle time from two days to 24 hours, significantly boosting productivity.