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      Feature Bundle – Boost Customers UX on portal

      Feature Bundle – Boost Customers UX on portal

      ⭐️ Offload agents by allowing customers to do more. Customize a customer portal to a self-service and focus on ticket resolution

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      Feature Bundle – Boost Customers UX on portal logo

      Expand customers’ actions on the portal 🙌

      Put more into customers’ hands and allow them to edit and escalate request. Gain tickets with all data to resolution, save agents’ time on making updates. Create an ITSM process with clear priorities and efficient teams.

      Inform all customers at once with one message👌

      Use dynamic banners to keep all customers well informed. Make sure they know about maintenance or holidays. Customize banners, set up the audience, schedule, and display where you need, including different request types.

      Eliminate customers’ frustration and impatience 🔍

      Implement incident communication and share more data about their tickets with customers. Show them incident complexity with additional field panels and the ticket lifecycle with request steps. Eliminate Why’s and When’s.

      Our Services:

       

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      Consulting

      We are happy to advise you in detail and personally regarding the Atlassian products and our services around Atlassian.

      Consulting
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      Configuration

      Talk to our experienced consultants who analyze potential and agree with an optimization plan.

      Configuration
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      Support

      No matter if you are new to the Atlassian Suite or just need a hand with a certain topic – we are glad to help.

      Support
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      Development

      Do you need special functions that are not covered by any existing app? We develop your own apps individually adapted to your needs.

      Development
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      Hosting

      We are helping you to reach the availability that you need by offering several different service level categories with up to 99.9% availability.

      Hosting
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      Trainings

      Teams of up to 8 can schedule private sessions, either online, or we’ll come to your site and deliver Team (Onsite) classes. 

      Trainings
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      Licenses

      We offer attractive package benefits and advise on advantageous options for buying or extending Atlassian licenses.

      Licenses
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      Optimization

      We stabilize your atlassian systems and make sure they always run perfectly!

      Optimization
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      Atlassian Enterprise Platinum Solution Partner

      Solution Partners provide the services, implementation, consulting, and unique solutions that help our users create what's next.

      Our experts hold the following certificates and accolades: 

      atlassian certified expert ITIL Foundation (2) SCRUM PSPO Scrum PSM SAFE 5 SPC PRINCE2-Foundation-Digital-Badge-1 AWS DevOps AWS Cloud Practicioner

      Your contact person:

      Competences:

      Atlassian Licenses, App Licenses, Consulting

      We help you with App Licenses, configuration and consulting