Atlassian & The Public Sector

Jira Service Management unites internal request from employees and external inquiries from citizens, in one place. 

Employees can request new hardware and handle their internal process like vacation applications. Citizens can submit their inquiries here according to specified and customizable categories. All inquiries are automatically structured for easy and quick processing. A service portal with self-service options can be made available for the public. Nevertheless, inquiries can still be made by e-mail, fax or telephone, from which a ticket is automatically created. All work processes can be controlled and delegated manually or combined with automation for comprehensive process optimization.

 Creation of administrative processes from email

 Unification of all requests and automatization of reoccurring events

 Adaptable to a wide variety of use cases

 Individual customization

Easy to integrate with other solutions

Create an internal wiki using Confluence. Store processes, documents and information in an organized, centralized and searchable environment Individual areas within the wiki can be delimited and restricted to ensure confidentiality according to organizational structures without causing the overhead of having to safe data on multiple locations. Collaborate on processes, documents and topics from anywhere in a contemporary manner.

 Easy creation, storing and sharing of documents

Configurable access management

Replicate processes and guidelines digitally

Simultaneous work on documents possible

Easy to integrate with other solutions