[Opsgenie],
[Development],
[Knowledge & Information],
[Service Teams]
The whitepaper examines the integration of incident management solutions such as Opsgenie, PagerDuty and VictorOps with Slack. It emphasizes the benefits of effective real-time collaboration during incident handling. Six key features are highlighted, including the clarity of chat messages, the control of information sharing and the acceleration of actions through ChatOps. The analysis compares the functionalities of the solutions and highlights their integration with Slack channels. Although availability in the Slack marketplace is mentioned, the focus is on end-user requirements regarding incident management in Slack. The whitepaper is thus primarily aimed at customers who want to exploit Slack for incident management.