[Business Processes],
[Enterprise Service Management],
[IT Service Management & CMDB],
[Service Management],
[Halp],
[Service Teams],
[Omnichannel Customer Service]
Strava's IT team dramatically improved their ticketing resolution time by 91% using Halp. Previously, Strava struggled with managing ticket requests via a web-based portal, leading to low productivity and untracked requests. By integrating Halp, a ticketing solution seamlessly working with Slack, Strava's IT team achieved an 89% improvement in first response time and a 90% improvement in request tracking. Halp's ease of setup, user adoption, and integration with existing systems transformed Strava's internal request management, making their IT support more efficient and responsive.