The text outlines how Atlassian's ITSM solution empowers IT teams to adapt to the rapidly changing landscape of software-powered services. It emphasizes the importance of meeting high customer expectations and delivering always-on services. With Atlassian's solution, IT teams gain velocity to keep up with industry speed, flexibility to shape processes, and greater collaboration between development and IT. The ebook showcases success stories of organizations achieving significant benefits such as 70% fewer major IT incidents, 44% greater efficiency, and a 140% increase in customer satisfaction. Overall, it underscores the transformative potential of Atlassian's ITSM solution in enhancing service management across industries and sizes.