Document: The Language of Incident Management

This whitepaper delves into the language of incident management within the tech ecosystem, emphasizing the need for precise communication, especially during critical incidents. It highlights the dynamic nature of terminology, drawing from various fields like disaster response teams. Categorizing essential terms according to the incident lifecycle stages, it provides a foundation for teams to improve communication and collaboration during incidents. From planning to analysis, each stage is dissected, offering insights into terminology and practices. With examples like "alert noise" and "resiliency," it underscores the importance of clarity and actionability in communication. By embracing a "wartime" posture and employing specific language, teams can streamline incident resolution, mitigating potential losses and ensuring operational resilience in today's complex IT landscape.