Elements Pulse - customer experience insights for JSM
Elements Pulse - customer experience insights for JSM
Boost IT service on Jira Service Management with integrated Experience Level Agreements metrics (XLAs) and user insights
Marketplace
Track service performance and measure satisfaction
Use a set of experience metrics to monitor quality of service. Gather additional insights as needed with customizable surveys (CSAT, NPS) you can seamlessly embed in your support process.
Align team efforts with experience metrics (XLAs)
Define your goals and make data-driven decisions for continuous improvement. Go beyond technical SLAs, start implementing XLAs to monitor team’s progress, and prioritize impactful actions.
Import your Jira data and gain insights
Effortlessly import your Jira Service Management data for comprehensive insights. Choose your preferred data collection period to track evolution and identify trends through detailed dashboards and reports.
Use Elements Pulse - customer experience insights for JSM for:
IT Service Management
ITSM is at the heart of enterprise modernization. With the increasing availability of software-enabled services, IT service teams can deliver value faster to employees and teams across the enterprise.
IT Service Management
Enterprise Service Management
ESM helps companies define their services and offer them in a consistent manner through a single portal that is accessible 24/7.
Enterprise Service Management
SLA and Queues
Jira Service Management provides powerful built-in SLAs (Service Level Agreements) so teams can track how well they are meeting the level of service expected by their customers.
SLA and Queues
Our Services:
Consulting
We are happy to advise you in detail and personally regarding the Atlassian products and our services around Atlassian.
Configuration
Talk to our experienced consultants who analyze potential and agree with an optimization plan.
Support
No matter if you are new to the Atlassian Suite or just need a hand with a certain topic – we are glad to help.
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Development
Do you need special functions that are not covered by any existing app? We develop your own apps individually adapted to your needs.
Hosting
We are helping you to reach the availability that you need by offering several different service level categories with up to 99.9% availability.
Trainings
Teams of up to 8 can schedule private sessions, either online, or we’ll come to your site and deliver Team (Onsite) classes.
Licenses
We offer attractive package benefits and advise on advantageous options for buying or extending Atlassian licenses.
Optimization
We stabilize your atlassian systems and make sure they always run perfectly!
Atlassian Enterprise Platinum Solution Partner
Solution Partners provide the services, implementation, consulting, and unique solutions that help our users create what's next.
Our experts hold the following certificates and accolades:
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Your contact person:
Competences:
Atlassian Licenses, App Licenses, Consulting