ITSM Language Translation for JSM Translate Customer Request

ITSM Language Translation for JSM Translate Customer Request

Automatic translation of customer tickets and agent replies. Boost Jira Service Management with a multi language customer portal

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ITSM Language Translation for JSM Translate Customer Request logo

1. Customers open tickets in any language

1. Ticket translated to project default language, including paragraph and short text custom fields (🇩🇪 → 🇬🇧)

2. Ticket language stored in custom field

3. Agent response translated within the ticket ( 🇬🇧 → 🇩🇪)

Multilingual ITSM + Jira Cloud Automation

Auto-assign requests to an agent who is native or fluent in that language.

Create queues based on the language of the ticket.

Escalate tickets based on language sentiment

Tags requests with most used keywords/phrases.

Seamless Translations in Tickets Google Translator

Choose between two modes:

1. Invisible mode only shows customers translated messages

OR

2. Bilingual mode shows the original message from the agent & the translation.

*Easily enable multilanguage customer support*

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