Jira Workflow Toolbox

JWT - the best-rated & complete automation solution for Jira. Limitless customization of workflows without the need to code.

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References

JSM solution for maximum customer and service orientation

ITENOS GmbH, headquartered in Bonn, has been on the market for over 24 years and is an experienced specialist for secure IT and telecommunications solutions. As part of a digitization offensive, the company planned to introduce a new end-to-end solution for IT service management (customer service desk as well as internal IT service desk) and chose catworkx as a strong partner for the project implementation.

"catworkx was able to convince us with its services. The catworkx employees are competent, responsive to our requirements and responsive. The consulting, workshops and training provided by catworkx have supported us a lot in implementing specific tasks – for example, the connections to other systems."

Torsten Macht
System Engineer – Applications

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After eight years: update and expansion of the Jira reporting system in the Nuremberg parking garage

PS Parkhaus Service Nürnberg GmbH manages eight parking garages in the city center and five parking garages in the Nuremberg metropolitan area. In 2011, Atlassian partner catworkx was hired to implement a system for message tracking that would provide the greatest possible transparency in automated message volume, classification of message processes, their internal management and traceability. Jira was used as the basic solution at the time. An interface developed by catworkx (Transfer Agent) has since been ensuring communication between Jira and the parking garage intercom system. After eight years of stable operation without updating the system, new requirements (time tracking, long-term parkers, master data maintenance) made it necessary to update and expand the previous reporting system in 2019.

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Topmotive – customer relationship management with Jira and Confluence

TOPMOTIVE Group is made up of Europe's leading companies in the field of catalog and information systems and services in the automotive independent aftermarket (IAM). The company offers spare parts dealers, parts manufacturers and workshops a coordinated portfolio for the passenger car, truck and motorcycle segments. Headquartered in Bargteheide, the company is represented at a total of nine locations in five countries. The number of employees has grown from 78 to 250 in the last five years. To provide a solid technical basis for this development, Karsten Weigel, the Enterprise Application Manager at DVSE, had to create synergies between the departments and thus break down existing silos: “Easily create, maintain and display sales-relevant information about leads (potential customers), customers and partners in one system” was his vision. With the help of catworkx, he successfully implemented this goal.

" The catworkx team is highly competent and the interaction is open and honest. I had a very good feeling about working together from the very beginning."

Karsten Weigel

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Diebold Nixdorf – Portfolio management and regular project budget planning/control with Jira

Excel was the project controlling tool used by Diebold Nixdorf until recently, but it was showing increasing weaknesses: “With seven locations, the processes in monthly budget forecasting became less accurate and the quality of the content fluctuated. Both the project managers and the PMOs that evaluate the projects all had to access it at the same time. Excel was not suitable for this,” explains Steffen Lechte, describing the initial situation. They wanted more transparency and control during the forecasting phases so that any potential correction effort could be kept within limits. Based on these points, Lechte specified the requirements for better collaboration across different time zones: mappable real-time status of forecasts, integration of standardized workflows, display of change history, transfer of structures to the following year, and support for multi-user access. Since there was already successful collaboration with catworkx regarding Jira in other areas of the company, it was clear to the IT colleagues that this would now be expanded. After a test implementation with Jira, it quickly became clear how many possibilities this tool offered for mapping both portfolio planning and forecasting.

" It was very clearly and transparently described which decisions I have to make and when and what the scope for this is. The catworkx team's good overview was not only very helpful to me in terms of time."