JSM solution for maximum customer and service orientation
ITENOS GmbH, headquartered in Bonn, has been on the market for over 24 years and is an experienced specialist for secure IT and telecommunications solutions. As part of a digitization offensive, the company planned to introduce a new end-to-end solution for IT service management (customer service desk as well as internal IT service desk) and chose catworkx as a strong partner for the project implementation.
"catworkx was able to convince us with its services. The catworkx employees are competent, responsive to our requirements and responsive. The consulting, workshops and training provided by catworkx have supported us a lot in implementing specific tasks – for example, the connections to other systems."
Torsten Macht
System Engineer – Applications
Topmotive – customer relationship management with Jira and Confluence
TOPMOTIVE Group is made up of Europe's leading companies in the field of catalog and information systems and services in the automotive independent aftermarket (IAM). The company offers spare parts dealers, parts manufacturers and workshops a coordinated portfolio for the passenger car, truck and motorcycle segments. Headquartered in Bargteheide, the company is represented at a total of nine locations in five countries. The number of employees has grown from 78 to 250 in the last five years. To provide a solid technical basis for this development, Karsten Weigel, the Enterprise Application Manager at DVSE, had to create synergies between the departments and thus break down existing silos: “Easily create, maintain and display sales-relevant information about leads (potential customers), customers and partners in one system” was his vision. With the help of catworkx, he successfully implemented this goal.
" The catworkx team is highly competent and the interaction is open and honest. I had a very good feeling about working together from the very beginning."
Karsten Weigel
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