Twitter Connector – App for Atlassian Jira

Twitter Connector for Jira

Integrate Jira Service Management with Twitter support channel and automatically create tickets for public mentions and direct messages

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Create tickets from Twitter mentions and messages

The Twitter Connector for Jira increases your ITSM level by automatically creating tickets from public mentions and direct messages from your Twitter support channel

Collaboration on Twitter streams from Jira

Agents can reply to Twitter streams and direct messages from Jira, increasing JSM agent productivity and customer satisfaction

Customer's Twitter replies as Jira comments

Once the customer replies to the same thread of an already created tweet, the reply is automatically added as a comment in Jira
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