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      Unlocking the Power of Jira Service Management Assets: More Than Just an IT Tool

      [IT Service Management], [Enterprise Service Management], [Jira Service Management], [IT Service Management & CMDB], [Service Management], [Asset Management], [ITSM]

      Jira Service Management Assets enhances asset management with flexible data modeling, automation, and dynamic relationship mapping. It improves visibility, control, and strategy. Unlock its potential with catworkx's guidance.

      Unlocking-the-Power-of-Jira-Service-Management-Assets

      Jira Service Management Assets offers organizations a powerful and flexible way to manage all kinds of assets. In today’s digital landscape, managing assets is more than just keeping tabs on servers and laptops.  It’s about visibility, control, and strategy.  You can think of Assets as being a “database of anything and everything belonging to your organization”.

      What is Jira Service Management Assets at its core? 

      It’s a CMDB (Configuration Management Database), but one that speaks the language of agility.  While traditional CMDBs can be rigid and complex, Jira Service Management Assets is built on a flexible schema model.  So, what makes Jira Service Management Assets stand out from other CMDB solutions? Jira Service Management Assets solves many of the long-standing challenges that legacy systems suffer from.

       

      Flexible Data Modeling

      Traditional CMDBs can often require you to use predefined data structures and complex configurations. Jira Service Management Assets allows you to define custom object types and relationships that reflect your business context.  This means that you can build out your assets for things like facilities and real estate, human resources, event management and planning, and so much more. You are not locked into one ITIL (Information Technology Infrastructure Library)-centric view. 

      For example, you can build a process for employee onboarding that will:

      • Add new employees to the Employee Schema in Assets
      • Assign equipment/licenses automatically to the new employee
      • Link assets to any onboarding Jira issue
      • Track the progress and status to update the assets and the Jira issue 

      Agile and Cloud-Native

      Traditional CMDBs can be slow to update or can be required to be installed on-premise. By existing natively within the Atlassian ecosystem, Jira Service Management Assets allows for better collaboration between teams.  There is a seamless linkage between assets and Jira issues like incidents, requests and changes.

      Powerful Automation

      As traditional CMDBs often require custom scripting or third-party tools to automate, Jira Service Management Assets comes with a built-in automation engine. These built-in automation rules are like Jira’s general automation engine but are tailored specifically for asset objects. For example, you can change an asset’s status to “In Use” when it is assigned to an employee, or automatically create a Jira issue when an asset’s warranty is about to expire. 

      You have access to supported triggers such as object creation, object modification, and deletion, as well as scheduled triggers.  Using scheduled triggers allows you to run health checks, license renewal audits, or enforce cleanup rules regularly. You can also use Jira issue-based triggers (like “Issue Created” or “Field Updated”) to interact with asset data using Jira Service Management Assets custom fields and smart values. 

       

      Dynamic Relationship Mapping

      In the traditional CMDB you may only get to visualize your technical infrastructure (e.g. servers, networks) therefore missing out on any non-IT relationships. Jira Service Management Assets provides a rich object graph visualization to map dependencies between anything.  This means getting a view of how laptops, users, locations, contracts, software, etc, are all related in your organization. You get a business aware CMDB, not just an IT network map.

      Permissions

      Typically, in the traditional CMDB fine-grained access control is not available without customizations. Jira Service Managements Assets lets you control who can interact with asset objects, object types, schemas, and related configurations. This is crucial to maintaining your data integrity as only the permitted users or groups can access the data relevant to their roles. 

       

      Want to start working with Jira Service Management assets? Get catworkx involved early! We can help identify the proper structure and design the system based on your needs and industry best practices. Here are the steps to success with catworkx:  Start small. Plan your schema structure. Choose your data.

      • Let's begin with a small, focused asset category—like laptops or software licenses—to get comfortable with the system before expanding.
      • Let's sit down and sketch out how you want to organize your assets. Identify the main object types, then define key attributes for each and see how they relate to one another.
      • Let's focus on capturing details that truly matter to your assets (serial numbers, purchase dates, warranty status, etc). Whether you’re just getting started or looking to optimize your current setup, we’re here to help.