en

      Training description

      In this training, participants will learn how to integrate assets into Jira Service Management to help agents process tickets quickly and efficiently. They will learn how to configure custom fields for asset objects to provide important information for tickets. The use of advanced AQL functions and the configuration of automation rules based on JSM tickets and user-defined asset fields are also part of this training.

      The aim of this advanced training is to be able to manage your Enterprise Assets (EAM) and IT Assets (ITAM) and to use the CMDB functions of Asset effectively. You will also receive an introduction to the integration options and learn about advanced configurations for data import and synchronization.

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      Level

      Advanced

      Duration

      7 hours

      Prerequisites

      Asset Management Essentials training or comparable experience

      Target group

      Assets administrators

      Jira administrators

      Contents

      Course Overview

      Assets Object Custom Fields

      Assets Referenced Custom Fields

      Advanced AQL Searches

      Advanced Imports

      Using AQL and JQL Together

      Automation with Assets Objects and Fields

      Advanced Object Configurations

       

      Public Training Dates

      Here you can find the upcoming public training dates for this course. We look forward to welcoming you to one of our sessions soon!

       

      Currently, there are no public training dates available for this course. No worries! We are happy to handle your request. If you are interested in this training, please contact us. We look forward to finding a suitable solution for you.

      Your own group

      Our closed group courses offer you a unique opportunity to receive training specifically tailored to your company's needs. We understand that every business has different requirements and systems, and we tailor our courses accordingly to ensure you receive the best training possible.

      Our experienced trainers will work closely with you to understand your specific requirements and objectives. We use our extensive expertise and experience to provide you with the best possible training tailored to your systems. You will learn how to get the most out of your own systems to optimize your work processes and work more effectively.

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      Online

      Our group course is conducted online by our trainers so that you as a participant can take part in the course from the comfort of your own environment. You have the opportunity to work together with your colleagues to master challenges that are important for your company.

      Onsite

      Our group course is led by a trainer who comes directly to your company ("onsite training"). This type of training allows you to learn together in a familiar working environment. The result is more effective and targeted training that supports you in your daily work routine.

      You can request training here:
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