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      Omnichannel Customer Service – catworkx Atlassian Solution Partner

      Omnichannel customer service with Jira Service Management and all necessary integrations

      The main difference between multichannel and omnichannel customer service is that multichannel customer service is based on multiple communication channels, while omnichannel customer service provides a unified and integrated customer experience across all channels. Unlike multichannel customer service, where each channel is considered in isolation, omnichannel customer service is designed to enhance the customer's experience across all channels and present a unified and consistent image of the company

      Contact
      Omnichannel Customer Service icon

      Meet your customers on the channels they are already on.

       

      By providing a seamless and consistent experience across all channels, an omnichannel approach helps improve the overall customer experience and foster stronger customer relationships.

      Breaking down silos

       

      Omnichannel customer service management can help organizations manage customer interactions more efficiently by consolidating information and processes across all channels.

      Get to know your customers better

       

      Improved insights: Omnichannel customer service management provides organizations with a more comprehensive view of customer interactions and behaviors that can be used to improve decision making and grow the business.

      Our Services:

       

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      Consulting

      We are happy to advise you in detail and personally regarding the Atlassian products and our services around Atlassian.

      Consulting
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      Configuration

      Talk to our experienced consultants who analyze potential and agree with an optimization plan.

      Configuration
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      Support

      No matter if you are new to the Atlassian Suite or just need a hand with a certain topic – we are glad to help.

      Support
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      Development

      Do you need special functions that are not covered by any existing app? We develop your own apps individually adapted to your needs.

      Development
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      Hosting

      We are helping you to reach the availability that you need by offering several different service level categories with up to 99.9% availability.

      Hosting
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      Trainings

      Teams of up to 8 can schedule private sessions, either online, or we’ll come to your site and deliver Team (Onsite) classes. 

      Trainings
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      Licenses

      We offer attractive package benefits and advise on advantageous options for buying or extending Atlassian licenses.

      Licenses
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      Optimization

      We stabilize your atlassian systems and make sure they always run perfectly!

      Optimization

      Your contact person:

      Competences:

      Atlassian Licenses, App Licenses, Consulting

      We help you with App Licenses, configuration and consulting