[IT Service Management], [Enterprise Service Management], [Jira Service Management], [IT & Software Teams], [Service & Support Teams], [IT Service Management & CMDB], [Service Management], [Service Teams], [ITSM]

When the capabilities of HaloITSM no longer align with your organisation’s evolving needs, it’s time to make a switch. This datasheet presents six compelling reasons to transition to Jira Service Management, a modern, enterprise-grade ITSM solution built to empower high-velocity teams.

  1. Accelerated DevOps Collaboration
    Unify development, IT operations, and other teams on one platform—removing silos, improving communication, and speeding up workflows.

  2. Efficient, AI-Powered Experience
    Streamline operations with proactive AI tools that reduce repetitive work and drive rapid resolution across IT, HR, and service functions.

  3. User-Friendly, Fast Interface
    Leverage a low-code editor and drag-and-drop UI for quick configuration and customization, enabling smooth, beginner-friendly use.

  4. Rapid Deployment & Strong ROI
    A single SKU covers ITSM, asset management, and automation. Rich templates and guides ensure faster implementation and quicker time-to-value.

  5. AI-Enhanced Rovo Agents
    Virtual teammates powered by AI that manage ticket responses, incident summaries, and post-incident review generation—boosting productivity.

  6. Exceptional Flexibility
    Customizable workflows adapt as your needs change—no rigid, one-size-fits-all structures.

Featuring quotes from real users (e.g., “With Atlassian, it’s easy to get started…”), the datasheet underscores how Jira Service Management offers a robust, cost-effective alternative to HaloITSM. It’s trusted by over 60,000 organizations worldwide and benefits from Atlassian’s unified cloud ecosystem, seamless integrations, and advanced automation capabilities.

Jira Service Management vs HaloITSM