[IT Service Management],
[Enterprise Service Management],
[Jira Service Management],
[IT & Software Teams],
[Service & Support Teams],
[IT Service Management & CMDB],
[Service Management],
[Service Teams],
[ITSM]
Looking for a modern, flexible ITSM platform that outpaces Ivanti Neurons? This datasheet presents six compelling reasons to switch to Jira Service Management, a cloud-native, AI-empowered solution designed to scale with your team.
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Unified, High-Velocity Collaboration
Bring developers, IT, and business teams together on one streamlined platform—breaking down silos and enabling faster, seamless workflows.
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Efficient, AI-Powered Operations
Remove feature clutter and automate repetitive tasks through intelligent AI capabilities—boosting resolution speed for IT, HR, and service functions.
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Intuitive, Rapid UI
A low-code editor and drag-and-drop interface make setting up and customizing your service desk fast and user-friendly.
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Faster Deployment and ROI
A single SKU covers ITSM, asset management, and automation, complemented by ready-made templates and guides for swift implementation.
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AI-Enabled Virtual Agents
“Rovo Agents” – AI teammates—automate ticket responses, incident summaries, and post-incident reviews to enhance team productivity.
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Agile and Flexible Workflows
Easily adapt workflows to evolving business needs—no rigid, one-size-fits-all processes required.
Trusted by over 55,000 organizations worldwide, Jira Service Management accelerates collaboration and productivity—without ballooning complexity or costs.