[IT Service Management], [Enterprise Service Management], [Jira Service Management], [IT & Software Teams], [Service & Support Teams], [IT Service Management & CMDB], [Service Management], [Service Teams], [ITSM]

Looking for a modern, flexible ITSM platform that outpaces Ivanti Neurons? This datasheet presents six compelling reasons to switch to Jira Service Management, a cloud-native, AI-empowered solution designed to scale with your team.

  1. Unified, High-Velocity Collaboration
    Bring developers, IT, and business teams together on one streamlined platform—breaking down silos and enabling faster, seamless workflows.

  2. Efficient, AI-Powered Operations
    Remove feature clutter and automate repetitive tasks through intelligent AI capabilities—boosting resolution speed for IT, HR, and service functions.

  3. Intuitive, Rapid UI
    A low-code editor and drag-and-drop interface make setting up and customizing your service desk fast and user-friendly.

  4. Faster Deployment and ROI
    A single SKU covers ITSM, asset management, and automation, complemented by ready-made templates and guides for swift implementation.

  5. AI-Enabled Virtual Agents
    “Rovo Agents” – AI teammates—automate ticket responses, incident summaries, and post-incident reviews to enhance team productivity.

  6. Agile and Flexible Workflows
    Easily adapt workflows to evolving business needs—no rigid, one-size-fits-all processes required.

Trusted by over 55,000 organizations worldwide, Jira Service Management accelerates collaboration and productivity—without ballooning complexity or costs.

Jira Service Management vs Ivanti Neurons