The Jira Service Management (JSM) Customer Stories eBook showcases how global enterprises across diverse industries are transforming their service delivery using Atlassian’s AI-powered platform. Traditional service management—often hindered by siloed tools, high costs, and complex processes—is replaced with a unified approach that connects development, IT, and business teams to deliver high-velocity services.
Through real-world case studies, the eBook highlights measurable benefits such as faster incident resolution, cost savings, enhanced collaboration, automation-driven productivity gains, and improved customer experiences. Featured organizations—including Domino’s Pizza Enterprises, WEX, ENGIE Mexico, iFood, Belong, Nextiva, Sony Music Publishing, Thumbtack, NextEra Energy, Breville, Santillana, SEB, and Canva—report outcomes like:
✅Efficiency gains:
Up to 200+ hours saved monthly through automation and streamlined workflows.
✅Cost reductions:
Licensing and operational savings of 60–68% compared to legacy ITSM solutions.
✅Speed improvements:
Incident response times reduced from minutes to under one minute; service request cycle times cut by up to 30%.
✅Adoption across the enterprise:
Expansion from IT into HR, Legal, Procurement, and other business functions.
✅Improved satisfaction:
Consistent 4.9/5 customer satisfaction scores and high SLA compliance rates.
The narrative demonstrates JSM’s adaptability across sectors—technology, energy, telecommunications, education, retail, and media—proving its role in enabling agile operations, unifying tools, and empowering teams to deliver value quickly. The eBook concludes by positioning JSM as a strategic investment for organizations seeking scalable, cost-effective, and collaborative service management in the era of digital transformation.