Compare Atlassian Cloud and Data Center

Pricing and billing

Atlassian offers different Cloud plans to suit teams of all sizes, from startups to enterprises, with features and support levels to match. You can choose to pay annually by user tier, or monthly on a per-user basis, which means you’re only charged for people using the tools.

 

  Cloud Data Center
Product plans Multiple plans (Free, Standard, Premium, and Enterprise) Single plan
Billing and invoicing Monthly or annual subscription Annual subscription
Pricing structure

Per-user (monthly) or tiered (annual)

Centralized per-user licensing, allowing users access to all enterprise instances with a single license (Enterprise)

Tiered
Support Varying support levels depending on your plan. Enterprise support coverage is equivalent to our Data Center Premier Support offering Varying support levels depending on your package: Priority Support or Premier Support (purchased separately)
Total cost of ownership (TCO) TCO includes your subscription fee, plus product administration time

TCO includes your subscription fee and product administration time, plus:

  • costs related to infrastructure provisioning or IaaS fees (for example, AWS costs)
  • planned downtime
  • time and resources needed for software upgrades

Want talk about pricing in detail or find ways to optimize your license costs?

 

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Security and data management

With Cloud, Atlassian’s dedicated security team manages security for you. Cloud offers built-in security features to help safeguard your data, with minimal admin effort required. With Data Center, securing your environment is managed by your organization. 

 

  Cloud Data Center
Data encryption Encryption in transit and at rest (Jira, Jira Service Management, Confluence, Bitbucket) Managed by your organization
Data residency Data residency for 11 countries across all our paid plans (Standard, Premium, Enterprise). Managed by your organization
Audit logging

Organization-level audit logging available via Atlassian Guard (Jira, Confluence)

Product-level audit logs (Jira, Confluence)

Advanced audit logging
Device security

Mobile device management support (Jira, Confluence, Jira Service Management)

Mobile application management

Mobile device management support (Jira Software, Confluence, Jira Service Management) 
Content security API token controls (Jira, Jira Service Management, Confluence) Managed by your organization
API and app security API token controls (Jira, Jira Service Management, Confluence) Personal access tokens
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Safeguard your enterprise-critical data

Fortify your Atlassian cloud products with Atlassian Guard for superior security and transparency. Implement forward-thinking security measures, swiftly identify unusual activities, and act promptly using recommended remediation steps to safeguard your critical projects. Plus, with a Cloud Enterprise plan, benefit from support for multiple identity providers (IdPs) and the comprehensive protection of Atlassian Guard Standard.

Learn more

Compliance

Atlassian designs their Cloud products with regulatory frameworks in mind, and offers configuration options that allow you to comply with a number of the most common industry standards. They're also working to meet the compliance requirements of some of the most strictly-regulated industries, like finance, government, and healthcare. With Data Center, ensuring the compliance of your products is your responsibility. 

 

  Cloud Data Center
GDPR Atlassian’s internal data handling processes are GDPR compliant, and we provide tooling to help you fulfil GDPR requirements. Managed by your organization There's tooling to help you fulfil GDPR requirements
PCI DSS PCI DSS Managed by your organization
CSA CSA (Cloud Security Alliance) member Managed by your organization
SOC SOC 2 Type II SOC 3 Managed by your organization
ISO/IEC

ISO/IEC 27001

ISO/IEC 27018

Managed by your organization
WCAG

Cloud products are designed to align with WCAG 2.1 standards

Atlassian is now working to achieve WCAG 2.1 AA compliance soon

Data Center products are designed to align with WCAG 2.1 standards

Atlassian is now working to achieve WCAG 2.1 AA compliance soon

VPAT VPAT statements for Cloud products VPAT for Section 508
FedRAMP HIPAA ready (Jira, Confluence, Jira Service Management) Managed by your organization
HIPAA HIPAA ready (Jira, Confluence, Jira Service Management) Managed by your organization
NIST 800.53 NIST 800.53 controls – low impact level (Jira, Confluence) – in Atlassian's roadmap Managed by your organization
US FINRA Financial services industry compliance – US (Jira, Confluence, Jira Service Management) Managed by your organization
EU BaFin Financial services industry compliance – Germany (Jira, Confluence, Jira Service Management) Managed by your organization
AUS APRA Financial services industry compliance – Australia (Jira, Confluence, Jira Service Management) Managed by your organization

Scale, performance and availability

With Cloud, Atlassian handles reliability, performance, and uptime for you, so your users have uninterrupted access to Atlassian tools. They’re also continually increasing their scale capacity in Cloud to meet the needs of our largest customers. With Data Center, you’re responsible for implementing and maintaining scalability, high availability, and disaster recovery strategies. 

 

  Cloud Data Center
High availability (HA) and reliability

Built on best-in-class core technologies for elastic scale, multi-level redundancy, and failure options

Financially-backed 99.9% uptime SLA (Premium)

Financially-backed 99.95% uptime SLA (Enterprise)

High availability application deployment Support for high availability database (Aurora)

Upgrade without downtime options

Data health and management

Project archiving (Jira Premium and Enterprise)

Space archiving (Confluence)

Project and issue archiving (Jira Software, Jira Service Management)

Optimize custom fields to improve performance (Jira Software, Jira Service Management)

Automatically decline stale pull requests (Bitbucket) Space archiving (Confluence) Page and file management (Confluence)

Data storage limits

2 GB (Free)

250 GB (Standard)

Unlimited storage (Premium and Enterprise)

Managed by your organization
Performance Continuous performance updates to improve load times, search responsiveness, and attachments Cloud infrastructure hosted in six geographic regions to reduce latency Rate limiting CDN support Smart mirrors and mirror farms (Bitbucket)
Backups and disaster recovery Atlassian leverages multiple geographically diverse data centers, has a comprehensive backup program, and gains assurance by regularly testing their disaster recovery and business continuity plans. Backups are generated daily and retained for 30 days to allow for point-in-time data restoration Managed by your organization
Minimum user tier

1–10 users (Jira, Confluence)

1–3 agents (Jira Service Management)

1–5 users (Bitbucket)

500 users (Jira Software, Confluence, Crowd)

50 agents (Jira Service Management)

25 users (Bitbucket)

Maximum users per instance Up to 50,000 users per instance (Jira, Confluence)

Unlimited users (Jira Software, Jira Service Management, Confluence)

30,000 users (Bitbucket)

User management

In Cloud, you manage user accounts centrally through an organization, rather than product by product. Atlassian also offers Atlassian Guard to improve or expand on your user management capabilities. With Data Center, user management can be handled in a variety of ways: via each product, through Jira, or by connecting to Atlassian Crowd, an LDAP or other external user directory, or identity provider (IdP). 

 

  Cloud Data Center
Authentication

Available to all customers:

  • Centralized user security controls for new customers
  • Managed user accounts with verified domains
  • Enforced password strength, expiration and reset
  • Enforced idle session durations
  • Optional two-step verification (2SV) for end users

Requires Atlassian Guard:

  • SAML SSO Enforced two-step verification (2SV)
  • Multiple authentication policies per organization
  • External user security (on the roadmap)
  • Delegated authentication via external LDAP and Active Directory
  • SAML SSO
  • OpenID Connect SSO
  • Support for multiple IdPs (Jira Software, Jira Service Management, Bitbucket)

Requires Atlassian Crowd:

  • Manage users from multiple directories - Active Directory, LDAP, OpenLDAP or Azure AD - and control application authentication permissions in one single location
  • Centralized user management controls
  • SSO capabilities
Provisioning

Available to all customers:

  • Simple licensing with invitation links, approved domains, and access requests

Requires Atlassian Guard:

  • Just-in-time provisioning with SAML SSO
  • Directory sync with cloud IDPs through SCIM user provisioning
  • G Suite integration (Jira, Jira Service Management, Confluence)
  • User provisioning (Bitbucket) (on the roadmap)

Public signup options

Just-in-time user provisioning with SAML and OpenID Connect

Directory sync with LDAP, Active Directory, and Azure AD

Authorization & access management Organization-level user and group directory for new customers

Azure AD support with user and group filtering (via Atlassian Crowd)

Group level administration (via Atlassian Crowd)

OAuth 2.0 for application integration

Deployment and administration

Atlassian hosts your Cloud products for you, which means we manage security and maintenance. With Data Center, you control how you host your products, which also means you’re responsible for maintenance and version upgrades.

 

  Cloud Data Center
Containerization and orchestration Atlassian handles this for you

Docker images

Kubernetes support

Change management and upgrades

Atlassian handles software and security upgrades for you automatically

Sandbox instance to test changes (Premium and Enterprise)

Release track options for Premium and Enterprise (Jira, Jira Service Management, Confluence)

Managed by your organization

Upgrade without downtime options

Long Term Support releases

Direct access to the database

No direct access to change the database structure, file system, or other server infrastructure

Extensive REST APIs for programmatic data access

Direct database access
Insights and reporting

Organization and admin insights to track adoption of Atlassian products, and evaluate the security of your organization.

Atlassian Analytics offers simple and flexible ways to visualize data across Atlassian products and other data sources, giving you holistic insights into how work gets done across teams.

Data Pipeline for advanced insights

Confluence analytics

Site names (URLs)

Atlassian provides a secure, configurable site name

Ability to host your product on any domain you control (on the roadmap)

You host your products under any domain you control
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Gain full visibility into how your teams work

No more searching for and integrating third-party analytics apps  - all the features you need are already in one place. Atlassian Analytics seamlessly connects to the Atlassian Data Lake and lets you configure which products and instances you want to pull data from — including or excluding Jira projects, Confluence spaces, Assets, or operations data.

Learn more

Apps, integrations and customization

You can extend the functionality of Cloud products with a growing number of Atlassian Marketplace apps and SaaS product integrations, or build your own customizations using APIs or with Forge, our Cloud developer platform. With Data Center, you can use Data Center approved apps from the Marketplace, or build your own apps and integrations using robust APIs.

 

  Cloud Data Center
Marketplace apps

Thousands of apps and integrations

Cloud Fortified app program to ensure enterprise-grade security and reliability

Thousands of apps and integrations

Data Center approved app program to ensure reliability and performance at scale

APIs Use Atlassian Connect framework, APIs, and Forge to develop apps, customizations, and integrations Use server APIs to develop apps, customizations, and integrations
Mobile apps

Mobile apps for Jira, Jira Service Management, and Confluence, with additional functionality not available with Data Center apps

Mobile device management (MDM) and Mobile Application Management (MAM)

Secure collaboration, without signing in to a VPN

Mobile apps for Jira Software (8.3+), Jira Service Management (4.12.2+) and Confluence (6.8+)

Mobile device management (MDM) support

Atlassian products

Atlassian key products are available for both Cloud and Data Center. Cloud offers a growing suite of additional products for incident management, task tracking, collaboration, and more. Some apps that were once available from the Marketplace are now native features of our Cloud or Data Center products.

 

Migration process and support from catworkx

Your migration pathway will be different depending on whether you’re moving to Cloud or Data Center, and the migration strategy you choose. We provide different levels of support throughout your migration journey, tailored to the size and complexity of your move. Additionally, we supply all the necessary tools and resources to ensure a seamless transition

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Atlassian Enterprise Platinum Solution Partner

Solution Partners provide the services, implementation, consulting, and unique solutions that help our users create what's next.

Our experts hold the following certificates and accolades: 

Your point of contact:

 
Torsten Abert

Atlassian expert

2
Specialization: 
ITSM, ITIL, DevOps