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Trainings
Training Incident Management Essentials (Cloud)
Training Incident Management Essentials (Cloud)
In this training, participants will learn how to use Jira Service Management - including Opsgenie and Assets - together with: Bitbucket; Statuspage; Zoom; Slack and Atlassian Team Playbook to resolve incidents. You will learn how to set up an incident management project and how to manage an incident using a practical case study. In addition, you will learn best practices for each phase of incident management and how to quickly resolve major incidents and avoid costly downtime.
Training Description
You will learn the concepts, phases and best practices of the Incident Management process, with a focus on setting up and using Jira Service Management to manage an incident. Participants will gain hands-on experience with an incident management use case during the training - from detection to resolution. They will learn about the importance of a postmortem, with a focus on improving patterns and feedback into the software development process.
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Level
Duration
4 hours
Prerequisites
Participants should be familiar with how to manage and handle service projects in Jira (such as queues, request types and the customer portal)
Target group
This course is aimed at anyone who sets up projects in Jira Service Management, such as
- Service project administrators
- Jira administrators
- Members of incident response teams such as
- IT Ops Managers
- IT Support Managers
- Technical Leads
- Developers
- Site Reliability Engineers
- Network Engineers
Contents
Overview of the training
Introduction to incident management
Set up your teams
Setting up your services and integrating tools
The life cycle of a serious incident
Good practices for incident management
Public dates
Your own group
Our closed group courses offer you a unique opportunity to receive training specifically tailored to your company's needs. We understand that every business has different requirements and systems, and we tailor our courses accordingly to ensure you receive the best training possible.
Our experienced trainers will work closely with you to understand your specific requirements and objectives. We use our extensive expertise and experience to provide you with the best possible training tailored to your systems. You will learn how to get the most out of your own systems to optimize your work processes and work more effectively.
Online
Our group course is conducted online by our trainers so that you as a participant can take part in the course from the comfort of your own environment. Together with your colleagues, you have the opportunity to master challenges that are important for your company.
Onsite
Our group course is led by a trainer who comes directly to your company ("onsite training"). This type of training allows you to learn together in a familiar working environment. The result is more effective and targeted training that supports you in your daily work routine.
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