en

      Training description

      This practice-oriented training guides your team through setting up and managing a service project in Jira Service Management Cloud. You will learn how to create a service project for your customers, configure the customer portal, and complete the essential setup tasks required to run an effective service operation. Hands-on exercises give your team practical experience with queues, SLAs, knowledge base integration, automation, and project configuration.

      Throughout the course, participants can ask organization-specific questions in real time, ensuring the training directly addresses your environment and goals. The collaborative team format promotes engagement, knowledge retention, and actionable outcomes beyond the live sessions.

      This training is ideal for Jira administrators, service project administrators and managers, team leads, and IT managers responsible for establishing or improving service delivery. No prior courses are required if your team focuses on service project setup, though broader Jira administration experience is beneficial for organization-wide responsibilities.

      Learn more

      Official Atlassian course description

      Level

      Beginner to advanced

      Duration

      7 hours

      Prerequisites

      Training "Jira Administration Part 1 (Cloud)" or comparable experience

      Target group

      Everyone who is responsible for setting up a Jira Service project in Jira Service Management, e.g:

      • Jira administrators
      • Service project administrators
      • Service Project Managers
      • team managers
      • IT Manager

      Contents

      Creating a service desk project
      Setting up request types
      Creating waiting loops
      Creation of Service License Agreements (SLA)
      Linking the service desk with a Confluence knowledge base
      Adding an e-mail account
      Customize the branding of the customer portal and Global Help Desk
      Adding agents, customers and other Jira users
      Create and customize automation rules

      Public training dates

      Here you will find the next public training dates for this course. We look forward to welcoming you to one of our courses soon!

      Atlassian Managing Jira Service Projects DE
      German
      8. May, 2026
      Live Online
      Atlassian Managing Jira Service Projects DE
      German
      26. Aug, 2026
      Live Online
      Atlassian Managing Jira Service Projects DE
      German
      27. Nov, 2026
      Live Online

      In-house training with your own group

      Our closed group courses offer you a unique opportunity to receive training specifically tailored to your company's needs. We understand that every business has different requirements and systems, and we tailor our courses accordingly to ensure you receive the best training possible.

      Our experienced trainers will work closely with you to understand your specific requirements and objectives. We use our extensive expertise and experience to provide you with the best possible training tailored to your systems. You will learn how to get the most out of your own systems to optimize your work processes and work more effectively.

      CWX illustration-Higher Team Morale and Engagement

      Online

      Our group course is conducted online by our trainers so that you as a participant can take part in the course from the comfort of your own environment. Together with your colleagues, you have the opportunity to master challenges that are important for your company.

      Onsite

      Our group course is led by a trainer who comes directly to your company ("onsite training"). This type of training allows you to learn together in a familiar working environment. The result is more effective and targeted training that supports you in your daily work routine.

      You can request training here: