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Trainings
Training Managing Jira Service Projects (Cloud)
Training Managing Jira Service Projects (Cloud)
The "Managing Jira Service Projects (Cloud)" training provides a solid introduction to how a service desk can be set up and operated with Jira Service Management. In practical exercises, participants learn about the key configuration tasks involved in setting up a service desk with Jira Service Management.
Training description
Topics include configuring and customizing the customer portal, creating queues and service license agreements (SLAs) for the service team. It also covers how to link to a knowledge base, how to add users and how to automate the service desk.
The training includes a selection of use cases to promote understanding of Jira Service Desk administration. Best practices are provided for each topic.
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Level
Duration
7 hours
Prerequisites
Training "Jira Administration Part 1 (Cloud)" or comparable experience
Target group
Everyone who is responsible for setting up a Jira Service project in Jira Service Management, e.g:
- Jira administrators
- Service project administrators
- Service Project Managers
- team managers
- IT Manager
Contents
Creating a service desk project
Setting up request types
Creating waiting loops
Creation of Service License Agreements (SLA)
Linking the service desk with a Confluence knowledge base
Adding an e-mail account
Customize the branding of the customer portal and Global Help Desk
Adding agents, customers and other Jira users
Create and customize automation rules
Public dates
Public training dates
Here you will find the next public training dates for this course. We look forward to welcoming you to one of our courses soon!
There are currently no public training dates available for this training. No problem! We will be happy to take care of your request. If you are interested in this training, please contact us. We look forward to finding a suitable solution for you.
Your own group
Our closed group courses offer you a unique opportunity to receive training specifically tailored to your company's needs. We understand that every business has different requirements and systems, and we tailor our courses accordingly to ensure you receive the best training possible.
Our experienced trainers will work closely with you to understand your specific requirements and objectives. We use our extensive expertise and experience to provide you with the best possible training tailored to your systems. You will learn how to get the most out of your own systems to optimize your work processes and work more effectively.
Online
Our group course is conducted online by our trainers so that you as a participant can take part in the course from the comfort of your own environment. Together with your colleagues, you have the opportunity to master challenges that are important for your company.
Onsite
Our group course is led by a trainer who comes directly to your company ("onsite training"). This type of training allows you to learn together in a familiar working environment. The result is more effective and targeted training that supports you in your daily work routine.
You can request training here: