Learn about the benefits, cost savings, and total return-on-investment for Jira Service Management customers in a new study commissioned by Atlassian and conducted by Forrester Consulting.
Struggling to see a return on investment when it comes to your service management solution? We hear you. From sky-high licensing costs to never-ending deployments and upgrades, we know traditional service management platforms are coming up short of delivering real value to today’s enterprise.
That’s why we commissioned a recent study from Forrester Consulting, The Total Economic Impact™ of Jira Service Management, to calculate how enterprise customers found significant value with Atlassian when it comes to service management. This study calculated that customers:
- Realize a total ROI of 277% and $4.1m benefits over a three-year period.
- Save $2.0m by replacing their traditional ITSM solution.
- See $1.4m in service desk productivity gains for IT and business teams.