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      We are an official Atlassian training partner

      As an Atlassian Authorized Training Partner, catworkx provides hands-on training with practical exercises and best practices to help you master Jira, Confluence, and other Atlassian tools.

      HighRes Training Partner - color on transparent bg - Dec 2025-1

      Training description

      The "Jira Service Management Basics for Users" training provides a clear and practical introduction to Jira Service Management for new users. You will learn how to navigate the interface, make the most of the dashboard, and work with the key features. The session will guide you through creating and tracking requests so you can manage issues efficiently from start to finish. You'll also discover how to collaborate with the support team by adding comments and sharing attachments. In addition, the training introduces self-service options, including how to use the knowledge base for quick answers and troubleshooting. The session wraps up with a summary of the main takeaways and time for questions to ensure you feel confident using Jira Service Management.

      Duration

      4 hours

      Target group

      New users of Jira Service Management who need basic knowledge to get started. Ideal for employees who submit requests and interact with support.

      Prerequisites

      Basic computer skills and internet access. No prior knowledge of Jira Service Management is required.

      Short Agenda: Course overview & contents

      1. Introduction to Jira Service Management

        • Overview and objectives
        • Key features and benefits

      2. Navigating the Jira Service Management Interface

        • Dashboard layout
        • Navigating through queues and requests

      3. Submitting Requests

        • How to create a request
        • Understanding request forms and fields

      4. Tracking Requests

        • Viewing request status
        • Checking request history

                5. Communicating with the Support Team

        • Adding comments to requests
        • Uploading attachments

        6. Basic Self-Service Functions

        • Accessing knowledge base articles
        • Resolving common issues

        7. Review and Q&A

        • Summary of key points
        • Addressing user questions

      Courses open to the public:

      There are currently no public training dates available for this training. No problem! We will be happy to take care of your request. If you are interested in this training, please contact us. We look forward to finding a suitable solution for you.

      You can request training here:
      Sarah Antrop
      Atlassian Products, Licensing, Consulting

      Questions or feedback?

      catworkx is just a message away! If you have questions about this training, licensing, or team-specific needs, don’t hesitate to reach out — we’re happy to help.

      Contact catworkx