The "Managing Jira Service Projects (Data Center)" training provides a solid introduction to how a service desk can be set up and operated with Jira Service Management. In practical exercises, participants learn about the key configuration tasks involved in setting up a service desk with Jira Service Management.
Topics include configuring and customizing the customer portal, creating queues and service license agreements (SLAs) for the service team. It also covers linking to a knowledge base, how to add users and how to automate the service desk.
The training includes a selection of business use cases to promote understanding of Jira Service Desk administration. Best practices are provided for each topic.
Beginner to advanced
7 hours
TrainingJira Administration Part 1 (Data Center) or comparable experience
Everyone who is responsible for setting up a Jira Service Desk project, e.g:
Our closed group courses offer you a unique opportunity to receive training specifically tailored to your company's needs. We understand that every business has different requirements and systems, and we tailor our courses accordingly to ensure you receive the best training possible.
Our experienced trainers will work closely with you to understand your specific requirements and objectives. We use our extensive expertise and experience to provide you with the best possible training tailored to your systems. You will learn how to get the most out of your own systems to optimize your work processes and work more effectively.
Online
Our group course is conducted online by our trainers so that you as a participant can take part in the course from the comfort of your own environment. Together with your colleagues, you have the opportunity to master challenges that are important for your company.
Onsite
Our group course is led by a trainer who comes directly to your company ("onsite training"). This type of training allows you to learn together in a familiar working environment. The result is more effective and targeted training that supports you in your daily work routine.
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