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Training Service Request Management Essentials (Cloud)
Training Service Request Management Essentials (Cloud)
In the Service Request Management Essentials for Cloud training, participants will learn how to set up a knowledge base for customer self-service and how to automate common tasks to streamline the request process. You will learn best practices for reducing requests and improving your request process.
Training description
Participants will learn how to improve their customer service by streamlining the request process and reducing service requests.
Learn how to set up and configure Jira Service Management for the ITSM practice of Service Request Management. Learn how to create a self-service knowledge base, automate common tasks and how best practices can improve your service request management process.
This training covers both IT and business use cases and includes Enterprise Service Management practices.
The goal of the training is to be able to use Jira Service Management, including Insight, for asset management and Confluence for knowledge management. After this training, participants will be able to create and interpret Jira Service Management reports to gain insights to improve their processes.
Learn more
Official Atlassian course description (in English)
Level
Duration
4 hours
Prerequisites
Training "Managing Jira Service Projects" or comparable knowledge
Target group
Cloud Service Project Administrators, Jira Cloud Administrators, employees of a service team, IT Support Managers, Technical Leads, Customer Service Managers, Helpdesk Managers
Contents
Introduction to Service Request Management
Setting up a knowledge base for self-service
Automation of service requests
Automation of asset management
Best practices for service request management
Public dates
Your own group
Our closed group courses offer you a unique opportunity to receive training specifically tailored to your company's needs. We understand that every business has different requirements and systems, and we tailor our courses accordingly to ensure you receive the best training possible.
Our experienced trainers will work closely with you to understand your specific requirements and objectives. We use our extensive expertise and experience to provide you with the best possible training tailored to your systems. You will learn how to get the most out of your own systems to optimize your work processes and work more effectively.
Online
Our group course is conducted online by our trainers so that you as a participant can take part in the course from the comfort of your own environment. You have the opportunity to work together with your colleagues to master challenges that are important for your company.
Onsite
Our group course is led by a trainer who comes directly to your company ("onsite training"). This type of training allows you to learn together in a familiar working environment. The result is more effective and targeted training that supports you in your daily work routine.
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