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      Logistics Service Management

      Manage your requests

      Manage all incoming support requests in one system. Give your customers a self-service portal in which they can see all their requests collected and land directly with the right contact person.

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      Full control and transparency

       

      Give your customers full control and transparency over their current inquiries and requests. All types of requests can be mapped in the Logistics Service Center.

      The right contact for every request

       

      See that all requests load at the right contact person. If you give your customers the option to put the request in the right category, then the right person will automatically manage the requests.

      Set the right priorities

       

      Some issues need to be dealt with quickly others can wait. You set the priorities and escalation levels based on the criteria that you specify.

      References

      After eight years: update and expansion of the Jira reporting system in the Nuremberg parking garage

      PS Parkhaus Service Nürnberg GmbH manages eight parking garages in the city center and five parking garages in the Nuremberg metropolitan area. In 2011, Atlassian partner catworkx was hired to implement a system for message tracking that would provide the greatest possible transparency in automated message volume, classification of message processes, their internal management and traceability. Jira was used as the basic solution at the time. An interface developed by catworkx (Transfer Agent) has since been ensuring communication between Jira and the parking garage intercom system. After eight years of stable operation without updating the system, new requirements (time tracking, long-term parkers, master data maintenance) made it necessary to update and expand the previous reporting system in 2019.

      Read Reference

      HSE24 - Jira Software as a Control Tool in Creating Production

      With its TV programs, the Munich-based broadcaster HSE24 reaches over 44 million households. For the attractive programming, the channel's Creation production develops extensive campaigns that are carried out by different teams with varying work processes. For order management and the control of these teams, the omnichannel retailer was looking for a tool that could transparently map and control these tasks. catworkx's solution: The use of Jira Software.

      "There were many constructive suggestions that we were able to implement together with catworkx."

      Katrin Hürter

      Katrin Hürter
      Business Development Manager Creation, Design & Production

      Read Reference

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