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      SLA and Queues – catworkx Atlassian Platinum Solution Partner

      SLA und Queues

      Jira Service Management provides powerful built-in SLAs (Service Level Agreements) so teams can track how well they are meeting the level of service expected by their customers.

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      Define goals:

      Create your SLA goals that specify the types of requests you want to track and the time it takes to resolve them. From there, you can define the conditions and calendars that affect when SLA measurements start, pause, or stop (for example, when the office closes for a holiday).

      Organize your request types the way you need them to be

       

      Put the requests you get in an order that fits your business and services. Organize by asset, task type, department or priority and route them directly to the right group or person.

      Set the right priorities

      Some issues need to be resolved immediately others can wait. Smart SLA queues let you see directly where you need to act. If the limits of one or more teams are reached, our SLAs offer the possibility to map different escalation levels.

      Our Services:

       

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      Consulting

      We are happy to advise you in detail and personally regarding the Atlassian products and our services around Atlassian.

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      Configuration

      Talk to our experienced consultants who analyze potential and agree with an optimization plan.

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      Support

      No matter if you are new to the Atlassian Suite or just need a hand with a certain topic – we are glad to help.

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      Development

      Do you need special functions that are not covered by any existing app? We develop your own apps individually adapted to your needs.

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      Hosting

      We are helping you to reach the availability that you need by offering several different service level categories with up to 99.9% availability.

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      Trainings

      Teams of up to 8 can schedule private sessions, either online, or we’ll come to your site and deliver Team (Onsite) classes. 

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      Licenses

      We offer attractive package benefits and advise on advantageous options for buying or extending Atlassian licenses.

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      Optimization

      We stabilize your atlassian systems and make sure they always run perfectly!

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      Competences:

      Atlassian Licenses, App Licenses, Consulting

      We help you with App Licenses, configuration and consulting