SLA and Queues – STAGIL Atlassian Platinum Solution Partner

SLA und Queues

Jira Service Management provides powerful built-in SLAs (Service Level Agreements) so teams can track how well they are meeting the level of service expected by their customers.

Get started!
SLA and Queues  icon

Define goals:

Create your SLA goals that specify the types of requests you want to track and the time it takes to resolve them. From there, you can define the conditions and calendars that affect when SLA measurements start, pause, or stop (for example, when the office closes for a holiday).

Organize your request types the way you need them to be


Put the requests you get in an order that fits your business and services. Organize by asset, task type, department or priority and route them directly to the right group or person.

Set the right priorities

Some issues need to be resolved immediately others can wait. Smart SLA queues let you see directly where you need to act. If the limits of one or more teams are reached, our SLAs offer the possibility to map different escalation levels.

Your contact person:


Atlassian Licenses, App Licenses, Consulting