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      Field Service Management

      Field service, reimagined.

      Automate smarter. Communicate better. Deliver faster.

      Contact
      Field Service Management icon

      The FSM solution equips field engineers with mobile access to Jira Service Management Forms, allowing them to document service activities and capture digital signatures from both technicians and customers—all in real time. This streamlines job completion, eliminates paperwork, and accelerates invoicing while ensuring compliance and reducing service errors.

      Read more in our Whitepaper.

      The FSM solution connects all stakeholders—technicians, partners, customers, and support teams—through automated workflows, real-time notifications, and a self-service portal for full transparency and coordination. With integrated asset tracking via Jira Assets, every component replacement is logged and traceable, boosting customer satisfaction, reducing support overhead, and ensuring SLA compliance.

       Read more in our Whitepaper.

      The FSM solution streamlines capacity planning with automated job assignments based on technician availability, skills, and location, all managed through a visual, calendar-based dispatch system. With real-time dashboards, KPI tracking, and predictive maintenance capabilities, managers can optimize workloads, prevent downtime, and make data-driven decisions to boost efficiency and service reliability.

      Read more in our Whitepaper.

      Our Services:

       

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      Consulting

      We are happy to advise you in detail and personally regarding the Atlassian products and our services around Atlassian.

      Consulting
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      Configuration

      Talk to our experienced consultants who analyze potential and agree with an optimization plan.

      Configuration
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      Support

      No matter if you are new to the Atlassian Suite or just need a hand with a certain topic – we are glad to help.

      Support
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      Development

      Do you need special functions that are not covered by any existing app? We develop your own apps individually adapted to your needs.

      Development
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      Hosting

      We are helping you to reach the availability that you need by offering several different service level categories with up to 99.9% availability.

      Hosting
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      Trainings

      Teams of up to 8 can schedule private sessions, either online, or we’ll come to your site and deliver Team (Onsite) classes. 

      Trainings
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      Licenses

      We offer attractive package benefits and advise on advantageous options for buying or extending Atlassian licenses.

      Licenses
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      Optimization

      We stabilize your atlassian systems and make sure they always run perfectly!

      Optimization

      Your contact person:

      Competences:

      Atlassian Licenses, App Licenses, Consulting

      We help you with App Licenses, configuration and consulting