Build the new shape of IT

Deliver better service, resolve issues faster, and build lasting trust with your organization.

Make service management easy and responsive

Take a modern, flexible approach to ITSM with an ITIL-certified service management that's easy to use. Integrate Jira Service Management with Confluence and create a self-service knowledge base to deflect tickets and save time.

 IT Service Management

JIRA Service Management

Get everything your IT teams need out-of-the-box for service request, incident, problem, and change management.


Built for DevOps

By linking Jira Service Management with Jira Software, IT and developer teams can collaborate on one platform to fix incidents faster and push changes with confidence.

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Smarter self-service help

Let your customers submit requests with an easy-to-use portal or add Confluence to Jira Service Management and get an integrated knowledge base. Machine learning intelligently recommends the right service and learns from every interaction, so the answers are easy to find. Offer a localized experience with 8 supported languages out of the box.


Get up and running in days

No complicated contracts or expensive consultants. Get started today with preconfigured IT and customer service templates, suggested business process and automation rules, and built-in email support.

jira service management

One service management to rule them all

Jira Service Management for ITSM

Jira Service Management provides ITIL-certified templates for incident, problem, and change management that you can use out-of-the-box or customize.


Deliver great customer service with multi-channel help across Web, email and mobile. Keep customer issues closely tied to your development roadmap on a single Jira platform.


catworkx Assets

Enterprise Object Management - Insights and Discovery for Relations, Hierarchy, Traceability for ITSM, CMDB, CRM, and Requirements


Relation Insights

Link native Jira objects and visualize the network using native links, attributes, and filters


Native Jira

Use the power of native Jira that is familiar to your administrators, managers, and users


All Teams

Use cases for Software, Business, and Service Management teams incl. PPM, CRM, and CMDB

Your point of contact:

Torsten Abert

Atlassian Consultant

Torsten Abert
Jira Service Managent, ITIL, DevOps

Atlassian Enterprise Platinum Solution Partner

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