Build the new shape of IT

Deliver better service, resolve issues faster, and build lasting trust with your organization.

Make service management easy and responsive

Take a modern, flexible approach to ITSM with an ITIL-certified service management that's easy to use. Integrate Jira Service Management with Confluence and create a self-service knowledge base to deflect tickets and save time.

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 IT Service Management

JIRA Service Management

Get everything your IT teams need out-of-the-box for service request, incident, problem, and change management.

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Built for DevOps

By linking Jira Service Management with Jira Software, IT and developer teams can collaborate on one platform to fix incidents faster and push changes with confidence.

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Smarter self-service help

Let your customers submit requests with an easy-to-use portal or add Confluence to Jira Service Management and get an integrated knowledge base. Machine learning intelligently recommends the right service and learns from every interaction, so the answers are easy to find. Offer a localized experience with 8 supported languages out of the box.

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Get up and running in days

No complicated contracts or expensive consultants. Get started today with preconfigured IT and customer service templates, suggested business process and automation rules, and built-in email support.

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One service management to rule them all

Jira Service Management for ITSM

Jira Service Management provides ITIL-certified templates for incident, problem, and change management that you can use out-of-the-box or customize.

JIRA SERVICE MANAGEMENT FOR CUSTOMER SERVICE

Deliver great customer service with multi-channel help across Web, email and mobile. Keep customer issues closely tied to your development roadmap on a single Jira platform.

INSIGHTS ON LINKS

STAGIL Assets

Enterprise Object Management - Insights and Discovery for Relations, Hierarchy, Traceability for ITSM, CMDB, CRM, and Requirements

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Relation Insights

Link native Jira objects and visualize the network using native links, attributes, and filters

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Native Jira

Use the power of native Jira that is familiar to your administrators, managers, and users

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All Teams

Use cases for Software, Business, and Service Management teams incl. PPM, CRM, and CMDB

Your point of contact:

 
Torsten Abert

Atlassian Consultant

Torsten Abert
Specialization:
Jira Service Managent, ITIL, DevOps

Service Management Whitepapers

 

Cloud plans Feature Comparision Overview of Jira Service Management

Atlassian's whitepaper provides a comprehensive comparison of its service tiers: Free, Standard, Premium, and Enterprise. Tailored for different team sizes and needs, the tiers offer varying features such as user limits, customer support, uptime SLA, ...
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Balancing multiple ITSM systems

The whitepaper explores the challenges faced by IT leaders amidst rapid technological advancements and economic uncertainty. It emphasizes the importance of embracing lean innovation and integrating Jira Service Management with existing ITSM systems to ...
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Unlocking High-Velocity ITSM

This white paper deals with increasing the performance of IT organizations through high-velocity IT service management (ITSM). It demonstrates that in uncertain times, prioritizing speed, direction and quality is critical to business success. It focuses ...
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Reimagining ITSM: How leading organizations modernize with Atlassian

The text outlines how Atlassian's ITSM solution empowers IT teams to adapt to the rapidly changing landscape of software-powered services. It emphasizes the importance of meeting high customer expectations and delivering always-on services. With ...
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Top three reasons your IT team needs Jira Service Management

The text presents Jira Service Management as a modern solution for IT teams facing the challenges of delivering exceptional service in today's fast-paced environment. It emphasizes three key reasons why organizations should consider adopting Jira Service ...
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Atlassian Enterprise Platinum Solution Partner

Solution Partners provide the services, implementation, consulting, and unique solutions that help our users create what's next.

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