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      Build the new shape of IT

      Deliver better service, resolve issues faster, and build lasting trust with your organization.

      Make service management easy and responsive

      Take a modern, flexible approach to ITSM with an ITIL-certified service management that's easy to use. Integrate Jira Service Management with Confluence and create a self-service knowledge base to deflect tickets and save time.

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       IT Service Management

      JIRA Service Management

      Get everything your IT teams need out-of-the-box for service request, incident, problem, and change management.

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      Built for DevOps

      By linking Jira Service Management with Jira Software, IT and developer teams can collaborate on one platform to fix incidents faster and push changes with confidence.

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      Smarter self-service help

      Let your customers submit requests with an easy-to-use portal or add Confluence to Jira Service Management and get an integrated knowledge base. Machine learning intelligently recommends the right service and learns from every interaction, so the answers are easy to find. Offer a localized experience with 8 supported languages out of the box.

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      Get up and running in days

      No complicated contracts or expensive consultants. Get started today with preconfigured IT and customer service templates, suggested business process and automation rules, and built-in email support.

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      One service management to rule them all

      Jira Service Management for ITSM

      Jira Service Management provides ITIL-certified templates for incident, problem, and change management that you can use out-of-the-box or customize.

      JIRA SERVICE MANAGEMENT FOR CUSTOMER SERVICE

      Deliver great customer service with multi-channel help across Web, email and mobile. Keep customer issues closely tied to your development roadmap on a single Jira platform.

      INSIGHTS ON LINKS

      STAGIL Assets

      Enterprise Object Management - Insights and Discovery for Relations, Hierarchy, Traceability for ITSM, CMDB, CRM, and Requirements

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      Relation Insights

      Link native Jira objects and visualize the network using native links, attributes, and filters

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      Native Jira

      Use the power of native Jira that is familiar to your administrators, managers, and users

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      All Teams

      Use cases for Software, Business, and Service Management teams incl. PPM, CRM, and CMDB

      Your point of contact:

       
      Torsten Abert

      Atlassian Consultant

      Torsten Abert
      Specialization:
      Jira Service Managent, ITIL, DevOps

      Would you like to optimize your support and service processes?

      Then you've come to the right place! We have the tools and the know-how to bring structure and efficiency to your processes within the shortest possible time. 

      Feel free to contact us. The initial consultation is non-binding and free of charge!

      Service Management Whitepapers:

       

      Providing a seamless remote employee experience

      This whitepaper explores the transformative impact of remote work on modern enterprises, emphasizing the pivotal role of technology, particularly Jira Service Management's conversational ticketing feature. It delves into the challenges faced by ...
      Download

      The Language of Incident Management

      This whitepaper delves into the language of incident management within the tech ecosystem, emphasizing the need for precise communication, especially during critical incidents. It highlights the dynamic nature of terminology, drawing from various fields ...
      Download

      Using Jira Service Management for Asset & Configuration Management

      The text provides insights into how Jira Service Management enhances Asset & Configuration Management, benefiting ITSM teams. It emphasizes the importance of knowing organizational assets, such as hardware, software, and licenses, for optimizing ...
      Download

      Three reasons government teams need Jira Service Management

      The text outlines the benefits of government agencies transitioning to Jira Service Management, emphasizing streamlined processes, increased productivity, and cost savings. It highlights the platform's ability to unify teams, customize workflows, and ...
      Download

      The top 5 security risks of using unsupported software

      This whitepaper addresses the critical risks associated with using unsupported software, particularly focusing on Atlassian products as server support ends. It outlines the top 5 security risks, including unpatched vulnerabilities, compliance violations, ...
      Download

      Reaching 25 million unique users a month

      The case study showcases The Telegraph's successful transformation in IT service management using Atlassian tools like Jira Service Management, Jira Software, and Confluence. Facing challenges with outsourced IT services, they shifted to an in-house ...
      Download
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      Atlassian Enterprise Platinum Solution Partner

      Solution Partners provide the services, implementation, consulting, and unique solutions that help our users create what's next.

      Our experts hold the following certificates and accolades: 

      atlassian certified expert ITIL Foundation (2) SCRUM PSPO Scrum PSM SAFE 5 SPC PRINCE2-Foundation-Digital-Badge-1 AWS DevOps AWS Cloud Practicioner