The end of life for Atlassian Data Center products is planned for March 28, 2029. This milestone reflects Atlassian’s continued focus on Cloud as its future platform — driving faster innovation, enhanced compliance, and AI-powered collaboration.
Unified service workspace for IT, Ops, and Customer teams
Intelligent request handling with AI-powered agents
Complete visibility into assets, incidents, and dependencies
Enterprise-grade governance and automation
The core of your service operations — request, incident, problem, and change management.
Elevate customer support with AI teammates, shared context, and tight feedback loops.
Track and manage configuration items and assets to reduce risk, speed up triage, and understand dependencies.
Use Rovo to automate request triage, resolve incidents, generate knowledge content, and more.
Service Workflows
Create and adapt workflows for incident, request, change, and problem management — tailored to your team’s needs.
AI-Driven Service
Leverage Rovo agents to triage tickets, generate self-service content, and interact with users via chat.
.svg)
Asset Visibility & CMDB
Model your service environment with Atlassian Assets, understand dependencies, and reduce risk during change.
Proactive Operations
Use AI and alerting for early detection, alert grouping, and smart incident creation to minimize downtime.
Governance & Controls
Apply enterprise-grade permissions, SLAs, and admin controls to service projects without sacrificing agility.
Scalable Licensing
Use a flexible consumption-based model where costs scale transparently with usage.
Enterprise-scale asset and configuration management with high object capacity.
Advanced AIOps for intelligent alerting and proactive incident detection.
Real-time incident monitoring and accelerated incident/problem resolution.
Governed change management with risk evaluation and approvals.
Deployment gating integrated with CI/CD pipelines for safer releases.
Enterprise-grade security and centralized administration controls.
High-capacity AI operations with expanded Rovo usage.
Unlimited automations to support large, complex service environments.
And much, much more
Internal IT Support
What we do: Centralize employee support requests, incidents, and onboarding tasks in Jira Service Management.
What you get: Faster resolution, better self-service, and more predictable IT operations.
Customer Service
What we do: Use Customer Service Management + Rovo to offer 24/7 customer support, with AI handling common queries.
What you get: Improved support response times, consistent customer experience, and reduced agent load.
Change Risk Management
What we do: Map assets in your CMDB, simulate change impact, and enforce change policies with automated workflows.
What you get: Lower risk of failed changes and better change governance.
Operations & Infrastructure
What we do: Manage infrastructure assets via Assets, tie incidents to CI’s, and prevent change-related risks.
What you get: Operational clarity, fewer outages, and a safer, more controlled environment.
Incident & Problem Management
What we do: Detect issues via monitoring tools, let Rovo group alerts, create incidents, and escalate automatically.
What you get: Proactive incident management, reduced noise, and faster root cause resolution.
AI-Enabled Knowledge Ops
What we do: Let Rovo generate knowledge base entries from resolved tickets, and suggest them in self-service channels.
What you get: Growing KB, reduced repeat requests, and continuously improving self-help.
Built on a platform that connects all teams, tools, and data
Atlassian’s Cloud Platform is designed to be flexible and smart, serving as the core link between your tools, teams, and essential data.
Atlassian System of Work - A philosophy on bringing teams together
Great results come from great teamwork. Atlassian’s data-driven approach helps your entire organization collaborate efficiently and move forward quickly.
Atlassian Enterprise Platinum Solution Partner
Solution Partners provide the services, implementation, consulting, and unique solutions that help our users create what's next.
Our experts hold the following certificates and accolades:
.png?width=64&height=64&name=ITIL%20Foundation%20(2).png)
Want to get the most out of Atlassian products to drive productivity and efficiency in your projects and services? I'm ready to help!
We’re excited to invite you to join us for an insightful webinar hosted by Atlassian: “Deep Dive: AI for Service – Demo + Customer Case Study”. Whether you’re an ITSM leader, service-desk manager, or ...
Atlassian Team ’25 Europe set the stage for the next phase of Atlassian’s evolution — where AI, strategy, and service management come together under one connected system of work. This year’s Founder ...
Did you already know that as of today, October 7th, Jira Service Management is no longer available for standalone purchase? However, don't worry, because Atlassian has just announced a new Service ...