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Incident
tracking
Incident management software provides end-to-end visibility into the incident lifecycle, from initial detection to resolution. This allows businesses to track incidents more effectively and ensure they are resolved in a timely manner.
Automated
workflows
Incident management software can automate many of the manual tasks involved in incident management, such as incident categorization, prioritization, and assignment. This helps businesses respond to incidents more quickly and efficiently.
Real-time
notifications
Incident management software can send real-time notifications to relevant stakeholders, such as IT teams, management, and customers. This ensures everyone is informed of the incident status and can take appropriate action.
Reporting
Incident management software can generate reports that provide insights into incident trends, performance metrics, and other important data. This helps businesses identify areas for improvement and make data-driven decisions.
STAGIL Assets (Advanced links management & Data model)
Issue picker based asset inventory, ITSM CMDB and data catalog with hierarchy, graph, stories in epic and subtask panels
STAGIL Assets (Advanced links ...
Jira Software
Jira Software is built for every member of your software team to plan, track, and release great software.
Jira Software
Jira Service Management
Unleash the full potential of high-velocity teams with Jira Service Management. Enable Dev, IT Ops, and business teams to collaborate at high speed. Respond quickly to change and deliver ...
Jira Service Management
Opsgenie
On-call and alert management for uninterrupted services: Centralize alerts and notify the right users at the right time
Opsgenie
Statuspage
No more duplicate support tickets and cluttered email lists! Avoid a flood of support requests during an incident by proactively communicating with your customers. Manage subscribers directly in ...
Statuspage
Incident communication
Use this template to create a guide for how to respond when things go wrong.
Template for Statuspage
Incident postmortem
Record an incident’s cause and impact to reduce the likelihood of future incidents.
Template for Opsgenie
ITSM post-incident review
Use this template to outline an incident’s causes and prevent it from recurring.
Template for Jira Service Management
ITSM weekly major incident report
Use this template to regularly track the status of incidents and update your team on resolutions.
Template for Jira Service Management
IT Service Management
ITSM is at the heart of enterprise modernization. With the increasing availability of software-enabled services, IT service teams can deliver value faster to employees and teams across the enterprise.
IT Service Management
Asset Management
STAGIL Asset Management: Manage all your assets: from laptops to lawnmowers
Asset Management
Governance, Risk & Compliance (GRC)
Jira and Confluence provide a good basis for mapping GRC processes. Use issue types for policies, audits and risks and relate them to STAGIL assets.
Governance, Risk & ...
SLA and Queues
Jira Service Management provides powerful built-in SLAs (Service Level Agreements) so teams can track how well they are meeting the level of service expected by their customers.
SLA and Queues
Teams running technology services today are expected to maintain 24/7 availability.
There is no doubt that today’s IT environment is more distributed, diverse, and flexible than ever before.
Simply put, effective incident management is an essential part of all enterprise business systems. Why?
Best practices and tips from top IT and DevOps teams using ChatOps to manage alerts and incidents.
Over the last few years, teams have realized the benefits of sharing and distributing knowledge in chat applications such as Microsoft Teams.
Language used across the high technology ecosystem is dynamic to say the least. Nowhere else can you find a mixture of technical jargon seamlessly intertwined with references from science fiction, mythology, pop-culture, literature, and more.
Introduction IT incidents can cost between $2,300 to $9,000 per minute depending on your company’s size and industry.
I can help find flexible, customized solutions that perfectly fit complex enterprise ecosystems where standard solutions often fall short.
Atlassian Enterprise Platinum Solution Partner
Solution Partners provide the services, implementation, consulting, and unique solutions that help our users create what's next.
Our experts hold the following certificates and accolades:
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