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Cloud
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Data-Center
Cloud
Cloud
General Service Management
| Feature | Free | Standard | Premium | Enterprise |
|---|---|---|---|---|
| Agent limit (per site) | 3 agents | 20,000 agents | 20,000 agents | 20,000 agents |
| Customer limit | Unlimited | Unlimited | Unlimited | Unlimited |
| Site limit | 1 | 1 | 1 | Up to 150 |
| Storage | 2 GB file storage | 250 GB file storage | Unlimited file storage | Unlimited file storage |
| Email notifications | 100 emails per day | Unlimited | Unlimited | Unlimited |
| Automation | 500 rule runs per month | 5000 rule runs per month | 1000 rule runs per month per user | Unlimited |
| Help Center | Unlimited service portals | Unlimited service portals, Custom branding with your company URL | Unlimited service portals, Custom branding with your company URL, multiple help centers | Unlimited service portals, Custom branding with your company URL, multiple help centers |
| Reporting and analytics | Default and customizable reports | Default and customizable reports | Default and customizable reports | Advanced analytics and data connectors |
| Support | Atlassian Community | Business hour support | 24/7 support for critical issues | 24/7 dedicated senior support for all issues |
| Uptime SLA | Not included | Not included | 99.9% | 99.95% |
| Virtual service agent | Not included | Not included | Includes 1,000 assisted conversations per month or 12,000 assisted conversations per year, with the option to purchase more via add-on at volume discounts. | Includes 1,000 assisted conversations per month or 12,000 assisted conversations per year, with the option to purchase more via add-on at volume discounts. |
| Request management | ✅ | ✅ | ✅ | ✅ |
| Embedded knowledge base | ✅ | ✅ | ✅ | ✅ |
| ESM templates | ✅ | ✅ | ✅ | ✅ |
| Multi-language support | ✅ | ✅ | ✅ | ✅ |
| Apps and integrations | ✅ | ✅ | ✅ | ✅ |
| Mobile app | ✅ | ✅ | ✅ | ✅ |
| Chat | ✅ | ✅ | ✅ | ✅ |
| Atlassian Rovo | Coming soon | 70 AI credits per user per month, 250 indexed objects per user | 150 AI credits per user per month, 625 indexed objects per user |
Incident and Problem Management
| Feature | Free | Standard | Premium | Enterprise |
|---|---|---|---|---|
| Alert notifications per month | Unlimited alerts, unlimited alert email notifications, and 200 SMS | Unlimited alerts, unlimited alert email notifications, and SMS | Unlimited alerts, unlimited alert email notifications, SMS, and voice | Unlimited alerts, unlimited alert email notifications, SMS, and voice |
| On-call schedule | Schedules, escalation policy | Schedules, escalation policy | Schedules, advanced escalation and routing | Schedules, advanced escalation and routing |
| Major incident escalation | Not included | Not included | Manual, automatic, and API | Manual, automatic, and API |
| Integrations | Not included | Not included | ChatOps tools, monitoring, and advanced alert integrations | ChatOps tools, monitoring, and advanced alert integrations |
| Incident stakeholder communication | Not included | Not included | Email licensed Jira Service Management users, invite and update additional stakeholders | Email licensed users, invite and update additional stakeholders |
| Post-incident reviews | ✅ | ✅ | ||
| Active incident monitoring | ✅ | ✅ |
Change Management
| Feature | Free | Standard | Premium | Enterprise |
|---|---|---|---|---|
| Approvals | ✅ | ✅ | ||
| Change risk assessment | ✅ | ✅ | ||
| Change calendar | ✅ | ✅ | ||
| Deployment tracking | ✅ | ✅ | ||
| Deployment gating | ✅ | ✅ |
Asset and Service Configuration Management
| Feature | Free | Standard | Premium | Enterprise |
|---|---|---|---|---|
| Asset and service repository | Not included | Not included | Includes 50,000 Assets objects with the option to purchase more at volume discounts | Includes 50,000 Assets objects with the option to purchase more at volume discounts |
| Data management | Not included | Not included | Open Beta | Open Beta |
| Service registry | ✅ | ✅ | ✅ | ✅ |
| Service dependency | ✅ | ✅ | ✅ | |
| Asset discovery | ✅ | ✅ | ||
| Service and infrastructure health analysis | ✅ | ✅ | ||
| Dependency mapping | ✅ | ✅ |
Customer Service Management
| Feature | Free | Standard | Premium | Enterprise |
|---|---|---|---|---|
| External customer SSO (single sign-on) | Requires Atlassian Guard subscription | Requires Atlassian Guard subscription | Requires Atlassian Guard subscription | Included |
| Customer service management template | ✅ | ✅ | ✅ | ✅ |
| Customer and organization profiles | ✅ | ✅ | ✅ | ✅ |
| Escalations to development teams | ✅ | ✅ | ✅ | ✅ |
Security and Controls
| Feature | Free | Standard | Premium | Enterprise |
|---|---|---|---|---|
| Atlassian Guard Standard (SSO, SCIM, mobile app management) | Requires Atlassian Guard Standard subscription | Requires Atlassian Guard Standard subscription | Requires Atlassian Guard Standard subscription | Included |
| Atlassian Guard Premium (Data classification, threat detections, content scanning) | Requires Atlassian Guard Premium subscription | Requires Atlassian Guard Premium subscription | Requires Atlassian Guard Premium subscription | Requires Atlassian Guard Premium subscription |
| Password policies | ✅ | ✅ | ✅ | ✅ |
| Domain verification and account capture | ✅ | ✅ | ✅ | ✅ |
| Session duration management | ✅ | ✅ | ✅ | ✅ |
| Encryption in transit and at rest | ✅ | ✅ | ✅ | ✅ |
| Business continuity and disaster recovery | ✅ | ✅ | ✅ | ✅ |
| MDM (Mobile Device Management) | ✅ | ✅ | ✅ | ✅ |
| Audit logs | ✅ | ✅ | ✅ | |
| Data residency | ✅ | ✅ | ✅ | |
| Admin insights | ✅ | ✅ | ||
| IP allowlisting | ✅ | ✅ | ||
| Sandbox | ✅ | ✅ | ||
| Release tracks | ✅ | ✅ | ||
| Multiple IdP | ✅ | |||
| Product requests | ✅ | |||
| User counts | ✅ | |||
| BYOK | ✅ |
Data-Center
Data-Center
Jira Service Management Data Center
Jira Service Management Data Center is a powerful ITSM tool that helps teams work quickly and efficiently, ensuring they meet security and compliance standards while providing excellent service on a large scale.
From USD 20,500/per year
Complete control of your environment
Service management at scale
Work Together on One Platform |
Drive innovation and deliver value faster |
Scale service with confidence |
|---|---|---|
| Unite your development and operations teams on a single, open platform that enhances visibility and flexibility. | Enable every team in your organization to function as a service team, without the high costs and complexity of outdated ITSM tools. | Confidently scale your service by easily managing numerous agents, assets, requests, and workflows, and smoothly implementing changes across various teams. |
Ensure your admin team is set up for success
ITSM out-of-the-box |
Asset and configuration management |
Self-service support |
|---|---|---|
| Provide exceptional service experiences on a large scale with ITIL-certified features like request, incident, problem, change, and knowledge management. | Monitor assets and configuration items to understand important connections between applications, services, infrastructure, and other key dependencies. | Provide diverse teams with a simple and intuitive way to customize processes using a portal, knowledge base, and agent queues. |
Smarter JSM Starts Now
Rovo is Now Available in Jira Service Management
AI-powered assistance is here. Rovo is now live for Jira Service Management Premium and Enterprise plans — bringing intelligent agents, data-driven insights, and faster decision-making right into your workflows.
Get an AI teammate
Safeguard your enterprise-critical data
Fortify your Atlassian cloud products with Atlassian Guard for superior security and transparency. Implement forward-thinking security measures, swiftly identify unusual activities, and act promptly using recommended remediation steps to safeguard your critical projects. Plus, with a Cloud Enterprise plan, benefit from support for multiple identity providers (IdPs) and the comprehensive protection of Atlassian Guard Standard.
Learn more
Jira Service Management
Cloud Free:
Plan and Track Efficiently
For small teams looking to plan and track their work more efficiently, Jira Service Management Cloud Free is the perfect starting point. Enjoy essential features like email notifications, self-service portals, configurable workflows, and customizable queues. With Jira Service Management Cloud Free, you can streamline your team's processes and stay on top of your work without any cost.
Jira Service Management
Cloud Standard:
Collaborate and Scale Together
As your team grows and collaboration becomes more critical, Jira Service Management Cloud Standard steps in to support your progress. Designed for growing teams focused on building more together, Jira Service Management Cloud Standard offers enhanced features. Benefit from unlimited customer and user limits, 24/7 support, SLA management, reporting and analytics, and automation capabilities. With Jira Service Management Cloud Standard, you can collaborate effectively and scale your operations seamlessly.
Jira Service Management
Cloud Premium:
Automate and Scale with Confidence
For organizations that need to scale their work and automate their processes, Jira Service Management Cloud Premium is the ideal solution. Enjoy all the features of the Standard plan, with the added advantage of advanced automation capabilities and deployment tracking. Benefit from major incident escalation, post-incident reviews, on-call management, and advanced alert integrations. With Jira Service Management Cloud Premium, you can automate repetitive tasks, improve incident management, and provide exceptional service to your customers.
Jira Service Management
Cloud Enterprise:
Empowering Global Enterprises
Atlassian Enterprise Platinum Solution Partner
Solution Partners provide the services, implementation, consulting, and unique solutions that help our users create what's next.
Our experts hold the following certificates and accolades:
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