powered by AI Harness generative AI to help your support and operations teams manage and resolve tickets faster — and stay focused on what matters.
Enterprise Service Management (ESM)Extend ITSM best practices to teams beyond IT, such as HR, Facilities, Finance, and Legal. Enable every department to deliver services efficiently using shared workflows, portals, and automation.
Requirements managementCapture, track, and manage requirements across projects and teams. Ensure alignment between business needs, development work, and IT operations, helping teams deliver the right solutions faster and with fewer errors.
Change managementManage employee and customer requests across teams from one shared platform. Streamline intake, routing, and communication so people get the help they need quickly.
.svg)
Configuration managementManage employee and customer requests across teams from one shared platform. Streamline intake, routing, and communication so people get the help they need quickly.
Incident managementBring Development and IT Operations together to rapidly respond to incidents, restore services, and continuously learn to prevent future issues.
.svg)
Asset managementKeep track of hardware, software, and other assets across their full lifecycle. Manage inventory efficiently, track ownership, and reduce operational costs with a centralized asset database.
Request managementManage employee and customer requests across teams from one shared platform. Streamline intake, routing, and communication so people get the help they need quickly.
Knowledge managementEmpower employees and customers with self-service articles that deflect repetitive requests. Keep your knowledge base fresh and improve collaboration across teams.
Read Reference"We trust Atlassian to take care of security, availability, and scalability, freeing up time for us to focus on more strategic topics. Moving to the cl..."
_e3503519-692b-4d43-aaa7-465bf0e514d6.png)
Read Reference"This is no longer just IT support — it’s a platform for broader process automation."
Read Reference"The Atlassian tools, especially Jira, have played a key role in helping the various FLYERALARM teams work more closely together."
Read Reference"Our goal as the Collaborative Tool Solutions Team Schaeffler is to shape the collaboration of teams, projects and organisational units at Schaeffler w..."
Read Reference"Thanks to the customised ITSM solution from catworkx, we were able to optimise our service processes, reduce downtime and significantly increase the e..."
Read Reference"A big praise for TIMETOACT for the flexibility and constructive solution finding, especially with regard to the change from data center to cloud."
Read Reference"catworkx was able to convince us with its services. The catworkx employees are competent, responsive to our requirements and responsive. The consultin..."
Read Reference"It is extremely impressive how fit TIMETOACT is in terms of technical implementation. We had the feeling that we were very well looked after, as the c..."
Read Reference"The Atlassian Suite is developing rapidly in the cloud, and in retrospect, the quick switch from our on-premises solution to the cloud was exactly the..."
Read Reference"catworkx actively approached us about the upcoming license renewal and determined our needs. An attractive offer was prepared in a very short time. Co..."
Read Reference"We have now mapped 95 percent of the requirements that we had implemented in the server world in the cloud. At the same time, a whole range of new fea..."
Read Reference"We have had very good experiences at JKU with the link between the Jira Service Desk service portal and the knowledge base – its efficient use pays of..."
Read Reference"With our GDPR solution, we have consistently used Jira and Confluence in such a way that the two tools bring the greatest added value for the user in ..."
"Overall, the cloud migration was a great success for us. This solid foundation also enabled us to provide other business areas within the group with J..."
Exclusive licensing benefits-1%201.svg){kind=small}
Fast, expert-driven implementation
Customized to your needs 100%