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      Compare plans by reviewing features

      Choose Jira Service Management features that suit your objectives best. Turn to catworkx Atlassian experts if you need help or have questions.

       

      • Cloud
      • Data-Center

      Cloud

      Cloud

      General Service Management

      Feature Free Standard Premium Enterprise
      Agent limit (per site) 3 agents 20,000 agents 20,000 agents 20,000 agents
      Customer limit Unlimited Unlimited Unlimited Unlimited
      Site limit 1 1 1 Up to 150
      Support team Atlassian Community Business hour support 24/7 support for critical issues 24/7 dedicated senior support for all issues
      Storage 2 GB file storage 250 GB file storage Unlimited file storage Unlimited file storage
      Email notifications 100 emails per day Unlimited Unlimited Unlimited
      Uptime SLA Not included Not included 99.9% 99.95%
      Automation 500 rule runs per month 5000 rule runs per month 1000 rule runs per month per user Unlimited
      Email and embeddable widget support ✅ ✅ ✅ ✅
      Self-service portal     ✅ ✅ ✅ ✅
      Forms   ✅ ✅ ✅ ✅
      Configurable workflows ✅ ✅ ✅ ✅
      Customizable queues   ✅ ✅ ✅ ✅
      SLA (service-level agreement) management   ✅ ✅ ✅ ✅
      Reporting and analytics     ✅ ✅ ✅ ✅
      ITSM project template     ✅ ✅ ✅ ✅
      Multi-language support  ✅ ✅ ✅ ✅
      Apps and integrations     ✅ ✅ ✅ ✅
      Mobile app support     ✅ ✅ ✅ ✅
      Chat     ✅ ✅ ✅ ✅
      Custom domains (Beta)           ✅ ✅ ✅
      Virtual agent      ✅ ✅
      Atlassian Intelligence (AI)     ✅ ✅

       

      Incident and Problem Management

      Feature Free Standard Premium Enterprise
      Alert notifications per month Unlimited alerts, unlimited alert email notifications, and 200 SMS Unlimited alerts, unlimited alert email notifications, and SMS Unlimited alerts, unlimited alert email notifications, SMS, and voice Unlimited alerts, unlimited alert email notifications, SMS, and voice
      Incident creation Manual Manual Manual, automatic, and API Manual, automatic, and API
      Internal stakeholders     ✅ ✅ ✅ ✅
      Monitoring and ChatOps integrations ✅ ✅ ✅ ✅
      Major incident escalation  ✅ ✅ ✅ ✅
      Post-incident reviews ✅ ✅ ✅ ✅
      On-call management   ✅ ✅ ✅
      Advanced alert integrations     ✅ ✅
      Incident investigation     ✅ ✅
      Heartbeat monitoring     ✅ ✅

      Service-based Organization

      Feature Free Standard Premium Enterprise
      Service Registry ✅ ✅ ✅ ✅
      Service status pages   ✅ ✅ ✅
      Service dependency     ✅ ✅ ✅
      Service subscriptions     ✅ ✅
      External services     ✅ ✅
      Service and infrastructure health analysis     ✅ ✅

       

      Change Management

      Feature Free Standard Premium Enterprise
      Multi-user and group approvals ✅ ✅ ✅ ✅
      Change risk assessment engine ✅ ✅ ✅ ✅
      Change calendar ✅ ✅ ✅ ✅
      Deployment tracking ✅ ✅ ✅ ✅
      Deployment gating     ✅ ✅

       

      Asset and Service Configuration Management

      Feature Free Standard Premium Enterprise
      Asset and service repository     ✅ ✅
      Asset discovery     ✅ ✅
      Dependency mapping     ✅ ✅
      Dynamic object fields     ✅ ✅

       

      Enterprise Service Management

      Feature Free Standard Premium Enterprise
      Asset and service repository     ✅ ✅
      Asset discovery     ✅ ✅
      Dependency mapping     ✅ ✅
      Dynamic object fields     ✅ ✅

       

      Customer Service Management

      Feature Free Standard Premium Enterprise
      Customer service management template ✅ ✅ ✅ ✅
      Customer profiles & fields    ✅ ✅ ✅ ✅
      Organization profiles & fields ✅ ✅ ✅ ✅
      Escalations to development teams ✅ ✅ ✅ ✅
        External customer SSO (single sign-on) Requires Atlassian Guard subscription Requires Atlassian Guard subscription Requires Atlassian Guard subscription Included

       

      Knowledge Management

      Feature Free Standard Premium Enterprise
      Embedded knowledge base ✅ ✅ ✅ ✅
      Knowledge base reports ✅ ✅ ✅ ✅
      Smart article suggestion ✅ ✅ ✅ ✅
      Featured articles ✅ ✅ ✅ ✅

       

      Data and Insights

      Feature Free Standard Premium Enterprise
      Atlassian Analytics       ✅
      Atlassian Data Lake       ✅
      Data connectors       ✅

       

      Security and Controls

      Feature Free Standard Premium Enterprise
       Atlassian Guard Standard (SSO, SCIM, mobile app management) Requires Atlassian Guard Standard subscription Requires Atlassian Guard Standard subscription Requires Atlassian Guard Standard subscription Included
       Atlassian Guard Premium (Data classification, threat detections, content scanning) Requires Atlassian Guard Premium subscription Requires Atlassian Guard Premium subscription Requires Atlassian Guard Premium subscription Requires Atlassian Guard Premium subscription
       Password policies ✅ ✅ ✅ ✅
       Domain verification and account capture ✅ ✅ ✅ ✅
       Session duration management (desktop) ✅ ✅ ✅ ✅
       Encryption in transit and at rest ✅ ✅ ✅ ✅
        Business continuity and disaster recovery ✅ ✅ ✅ ✅
        MDM (Mobile Device Management) ✅ ✅ ✅ ✅
        Audit logs   ✅ ✅ ✅
        Data residency   ✅ ✅ ✅
        Admin insights     ✅ ✅
        IP allowlisting     ✅ ✅
        Sandbox     ✅ ✅
        Release tracks     ✅ ✅
        Multiple IdP       ✅
        Product requests       ✅
        User counts       ✅

      Data-Center

      Data-Center

      Data Center

      Scale your teams while maintaining control of your environment with Data Center, Atlassian's self-managed option.
       

      From USD 18,000/per year

      complete Complete control of your environment

      complete Active/active clustering for high availability

      complete Annual term license + maintenance

      complete Optimized for AWS or Azure deployment

      complete SAML 2.0 and OpenID Connect support

      complete Atlassian-supported disaster recovery

      complete Project and issue archiving for improved performance

      05A-Sheild-Illustration@2x

      guard logo

      Safeguard your enterprise-critical data

      Fortify your Atlassian cloud products with Atlassian Guard for superior security and transparency. Implement forward-thinking security measures, swiftly identify unusual activities, and act promptly using recommended remediation steps to safeguard your critical projects. Plus, with a Cloud Enterprise plan, benefit from support for multiple identity providers (IdPs) and the comprehensive protection of Atlassian Guard Standard.

      Learn more

      Why choose Jira Service  Management over alternatives? – Compare Jira Service Management to ServiceNow, Zendesk and Freshdesk

       

      Jira Service Management brings development and IT operations teams together to deliver great service, fast. See how Jira Service Management ITSM software stacks up against the competition.

      Jira Service Management vs ServiceNow, Zendesk, Freshdesk
      Free

      Jira Service Management
      Cloud Free:
      Plan and Track Efficiently

      For small teams looking to plan and track their work more efficiently, Jira Service Management Cloud Free is the perfect starting point. Enjoy essential features like email notifications, self-service portals, configurable workflows, and customizable queues. With Jira Service Management Cloud Free, you can streamline your team's processes and stay on top of your work without any cost.

      Standard

      Jira Service Management
      Cloud Standard:
      Collaborate and Scale Together

      As your team grows and collaboration becomes more critical, Jira Service Management Cloud Standard steps in to support your progress. Designed for growing teams focused on building more together, Jira Service Management Cloud Standard offers enhanced features. Benefit from unlimited customer and user limits, 24/7 support, SLA management, reporting and analytics, and automation capabilities. With Jira Service Management Cloud Standard, you can collaborate effectively and scale your operations seamlessly.

      Premium

      Jira Service Management
      Cloud Premium:
      Automate and Scale with Confidence

      For organizations that need to scale their work and automate their processes, Jira Service Management Cloud Premium is the ideal solution. Enjoy all the features of the Standard plan, with the added advantage of advanced automation capabilities and deployment tracking. Benefit from major incident escalation, post-incident reviews, on-call management, and advanced alert integrations. With Jira Service Management Cloud Premium, you can automate repetitive tasks, improve incident management, and provide exceptional service to your customers.

      Enterprise

      Jira Service Management
      Cloud Enterprise:
      Empowering Global Enterprises

      Enterprises with global scale, heightened security requirements, and governance needs require a robust service management solution. Jira Service Management Cloud Enterprise offers unparalleled features to support your organization's unique demands. Enjoy enterprise-grade support, unlimited storage, service and infrastructure health analysis, asset and service configuration management, and multi-language support. Plus, leverage the power of data and insights through Atlassian Analytics and Data Lake.

      Platinum+Solution+Partner+Enterpise+clear+big-01

      Atlassian Enterprise Platinum Solution Partner

      Solution Partners provide the services, implementation, consulting, and unique solutions that help our users create what's next.

      Our experts hold the following certificates and accolades: 

      atlassian certified expert ITIL Foundation (2) SCRUM PSPO Scrum PSM SAFE 5 SPC PRINCE2-Foundation-Digital-Badge-1 AWS DevOps AWS Cloud Practicioner

      Your point of contact for Atlassian Discount

       
      Robert Burkart

      Atlassian Consultant

      12
      Specialization:
      Atlassian Licensing

      So many discounts, so little time!

      Atlassian offers flexible rates that depend on many factors. Are you purchasing Atlassian software for the first time? Did you use Atlassian software before? Are you (planning on) migrating to the cloud? These factors will contribute to your individual price constellation and we are happy to consult you in optimizing your licensing costs!

      The initial consultation is non-binding and free of charge!